Private Complaints - Exchange

I bought the school pens for my nephew at pep stores (albert Luthuli str & tembi piliso, JHB)
only to find that the size was a bit big and went back to the shop to exchange but I lost the slip and when I was purchasing the item I swiped using my capitec bank card which I have a sms on the phone. the Lady by the name of Shayde refused to exchange the trouser for me. could please assist as I cannot alter the the trouser and just needed the small size instead.

Rebecca
081 583 7714

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