truworths Complaints - exchange item

i received a dress as present from my sister who bought it from Truworths on her account, which the size is wrong. she gave me the slip of her account purchase and took it with the dress for exchange of the correct size only at Quagga Mall Truworths and they refused and request the account holder to be present of which she's not around and wont be coming back anytime soon and i need the dress for Thursday

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