Pep store in durban west street Complaints - Failing to satisfy customers needs.

A parcel was sent to pep last week monday from eastern cape it only left the store on friday 2019/12/20 and reached the durban branch on monday 2019/12/23.I went to pep today 2019/12/24 to collect the parcel because it was shoprite stamps that we were going to use for christmas groceries, only to find out that they had a brake in overnight. Now as a customer they are telling me to bare with them and wait for the insurance to pay and that I must go to the police station for affidavit which is unacceptable for me as a customer to go through all this shit because they cant do their job properly. Pep has got a very bad service for their customers even their head office staff is rude and got attitude. I advise everyone to not do any couriers with them.

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