standard bank Complaints - failling to refund and cancelling

THIS IS MY ID NO 8510100975085. I have a car service plan with standard bank that is debiting together with my car insurance that was the plan of 15000-45000km and I have reached those kilometers but they are still debiting and when I go to the bank they give me numbers to call I have made several calls but nobody is able to assist me they would transfer me from one person to the another without any success of my query being resolved and it would end up being an hour on the line, I would like you to intervene

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