Liberty life Complaints - false information given

I would like to share my dissatisfaction with the way I have been treated by LIBERT LIFE unclaimed benefit department. I personally went to their department after I have been traced by the tracing company. I personally went there to find out if the benefit were due to me the lady named Mpho Lekalake checked on the computer screen and confirmed that it was for my late father. I was send to Master of High Court to get LOA, and personally went back to give her the documents. I was surprised few weeks later after Zay Francis has confirmed that I will receive the payment on the 9th of June 2017 and after she told me they made a mistake. This year I decided to take it up to their Ombudsman department as I was aggrieved about the whole process. On the 21 May I have also received an email from Khanyi Hlatshwayo that the Unclaimed benefit was due to me and they required extra documentation after send her the correspondence she now phones me to tell me that I she made a mistake.
I just want to find out what kind of institution is LIBERT life employs people who fail to do their work diligently and with pride .What kind of institute that employs people who plays with people's emotions. what irritate me most is that I took days leave to go to Liberty Life to find out to whom are the benefits due. I am now being told that the surname is not the same why didn't they told me the very same day I went to Mpho Lekalake instead of going through all the process of going to government mortuary obtain the documents they were looking for.13

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