Neotel Complaints - Falsely Blacklisted!

I settled a query with Neotel in May 2014 and have a letter confirming that the account is paid up to date.
I recently applied for a Home loan only to discover that Neotel blacklisted me for the same issue that was settled 4 years ago.
This negatively impacted on my credibility and I was unable to get a loan due to the R1400 that Neotel blacklisted me for. The worst is that when I requested a copy of my contract they were unable to give it to me. If they don't have a contract on what basis did they black list me?
In 4 years I had no contact from them, no correspondence or any indication that they had a problem, found out by chance that I was blacklisted by them for no reason. UNACCEPTABLE!!!!!!

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