Mercedes Benz South Africa Complaints - Feedback on break down

More than 6 weeks ago a call was logged to Mercedes Benz SA on a break down of a brand new Sprinter in Mosambic. Several calls and mails and lots of promises that they will get back to you and still no idea on what the status of the Sprinter is apart from that I know the Sprinter is standing at the dealership in Mosambic. Is this how a company like Mercedes treat there clients?

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