Private Complaints - FIRST CAR RENTAL

I have flown FlySafair before and have had good experience and bad as well as delayed flights, but the worst is when I booked First Car Rental through them at a 15% discount (Lanseria to Cape Town return). All vehicles that I have rented on my business trips I have always filled the car on returning it to the company. However in this case it was a disaster. The car was checked and the guy who checked the vehicle on my return even thanked me for filling the car. However on receipt of the final Invoice per email what a surprise, I had been charged for First Car Rental having to refuel the car as well as being charged eToll in Cape Town. After lodging my complaint and requesting that they please refund the petrol and eToll money I was told that I should have read the notice hanging from the rear view mirror that I was not to fill the car as they would do it. Even after explaining that there was NO notice on the mirror I was still informed that they would not be refunding any of my money. When inquiring about the 15% discount I was informed it was already deducted from the car rental hahahah what a joke, after checking and re-checking all the paperwork the car hire was exactly the same and NO 15% discount was deducted. So FlySafair I think you should check who you do business with as people are being robbed of their hard earned money under false pretense and advertising.

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