Domestic Industries Complaints - Fixing of toilet

Last Monday morning I called Standard Bank insurance to complain about my toilet that was cracked. They send me a claim number 17/013973 and said that Domestic Industries would contact me which they did. They came the Wednesday morning to look at the toilet.I bought a toilet because I did not know that I could claim for the toilet. With in minutes they said the claim was okay-ed.My toilet cost R1200.00 that I bought. They said I need to pay R 750.00 for excess that they deducted from R 1200.00 and gave me the change. Without a receipt as proof that I paid. They asked not to use the toilet for 2 days. Since Saturday this toilet is leaking and I called Monday morning first thing. It is now Tuesday 16.55 and I am still waiting. I also called Standard Bank this morning to complain who promised me they will look into this.

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