Flysafair Complaints - Flight Delay UGRXQD DBN-JNB

Good Day, I would like to complain about the response received from Flysafair. I always travel on this airline when visiting my elderly mother (92) in Durban. On Sunday 27 January I was booked on a flight that was due to take off at 5:15pm, after waiting to board we were notified that there was a technical problem with the aircraft and that there was a 30 minute delay. After 30 minutes we were informed by the boarding attendants that the flight was going to be delayed and no time was given at all. We were given a R80 meal voucher and informed that there would be a flight at 8:10 by now we were all changing arrangements for our lifts in Johannesburg, I had to inform my partner (70 years old) that I did not know what time we would be landing so I would make my own arrangement to get home. After waiting and waiting we eventually boarded an empty aircraft that had flown up from Johannesburg for us at 11:43. We arrive in Johannesburg after 1am and I enquired about an Uber - cost R650. I eventually hired an Airport Taxi (the driver was going off his shift) and charged me R350. I was extremely stressed as a woman (60) going home from the airport at that time. I eventually got into bed at 2:15am and had to get up for work at 5:30am. I sent an email to [email protected] only to receive an email stating that the R80 meal voucher was the only compensation that they would offer. Surely an airline on the stature of that size can afford to compensate more than that. I have never experienced any problems with Safair before but feel that more should be done about this matter.

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