Glocell Complaints - Fraud

Someone used my personal information to purchase contract phones with glocell. I only discovered about this last year around October. I was then requested to do an affidavit of which I did and send through to glocell to close the fraudulent account but to my surprise this year during may I was further requested to forward a copy of my ID so that they can finalise the closure of my account. I complied to that request but surprisingly when checking my credit record tonight it was still reflecting that I owe glocell an amount of +12000 and the credit report was saying I opened the account on the 01 July 2018. Since lodging a complaint with glocell I never got no progress report on their investigation.

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