Benna Bok Complaints - Goods not received

I placed and paid for leather shoes and a bag that were on promotion on 7 July. Below Banking details and order number received via e-mail.

I have requested feedback on Facebook Messenger as well as e-mail. Initially they responded to my requests saying that they will get back to me.
Now they do not reply on ANY kind of communication.

Our bank details
Bella Bok (Pty) Ltd (Trading As Benna Bok):
• Bank: FNB
• Account number: 62749300307
• Branch code: 250655
Order #2029 (2018-07-06)

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