Fair price Complaints - Goods not received but they insist they dispatched

I bought furniture from fair price in December 2018 abd and was told some of my goods are not in stock, it was only in March 2018 when they called to say i can come collect or pay their transport, i opted that i will come collect since there is a bakkie at home, we loaded 4 items on the day but the dispatcher dispatched even items that we did not collect. When my brother went to collect the rest of the goods he he was told that the kitchen scheme was collected of which he did not. They told him they will investigate, someone at the store told him weeks later that a certain worker was fired for dispatching customers goods and stealing them. I went to the store and to the warehouse only to be told by the manager that i am a liar. I am hurt.

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