MBDInc Complaints - Hand over Balance not moving

My name is Solomon Khunou , I Have account with Jet stores and unfortunately I struggled to pay my account and it was handed over to MBDInc debr collectors.My Hand over balance was +- 6200 and so far I paid over R5000 to MBDInc but when I request them to give me my balance it is still standing on R4100.i Just want to find out why my balance is not decreasing.

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