ISMART Complaints - handover

I've took out a cellphone contract with ISMART which I cant even remember when did I took it out because I wanted to contact them and could not get hold of them by any chance. I wanted to report that my son got robbed with the phone and find out about the insurance but unfortunately could not reach them. And all of a sudden during the week I got an unexpected phone call from their lawyers in order to advise me that I've been handed over and now I must pay them R7000.00 or they give me discount and I only need to pay R2000. Just for the fact that I could not get hold of them after all these years and now they got hold of me and demand the money like that; I really don't think its fair

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