Russels Complaints - handover

I bough a cellphone from Russels in 2013 then the phone started to give me problems. I then took the cellphone to the Russels store in Germiston and they said I need to pay out of my pocket; I told them that I've signed for insurance in my contract but they refused to repair the item; while I proved the signed contract with insurance and now they handed me over for legal steps

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