SA Credit Complaints - hidden information, and rudeness

I was called by SA creditors and convincing me with depth review option because they explained nicely, but when i look at my statements i'm in arrears now and they deducted money from May 2017 and didn't pay my creditors and they did'nt told me that the 1st 2 instalments is not' going to my creditors, now i'm requesting all the records since day 1 f their calls,to prove that that they did'nt explain that, and now i have R100350 in arrears, please assist me i want to cancel it but i was told to pay the areas before and the guy is so rude

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