Zando Complaints - Horrible return serice

RETURN 300715233 | ORDER 204987681
I requested a return on 04/11/19 for collection on Wednesday (6-11-2019) and today is the 13th of Nov 2019 and no one has picked up my parcel nor contacted me to arrange a pick up. On 7/11/2019 I emailed customer support and was told by Zodwa Nyanda it takes 2-4 working days for the couriers to come and collect the items. 11/11/2019 I lodged a complaint with Zando that I am yet to receive feedback on. 12/11/2019 I called the customer support telephone line and was told that on their system it showed that my return had been collected which is untrue because I still have the parcel in my possession. This whole process has been tedious and Zando is very lax with their return process but very quick to accept orders and payments. I am highly disappointed in the service and lack of assistance. It's my first return and has been a horrible experience. I am not making any more purchases on the site because their return process is a mess.

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