Alexander Forbes Complaints - Horrible Service

So Alexander Forbes was supposed to have paid out my pension fund in December 2018. I call in January I am told they have disinvested my funds but did nothing because I did not choose an option, no one called me to inform me about this, I called twice in Decemember and was told the money will be paid out in two weeks. January they have not even applied for a tax directive, I call their call centre, I was given a form to fill which I did and I was told it will be expedited. Now the lady by the name Palesa tells me they will only respond to me after 5 days, she is not able to give me anyone senior as she claims they are on leave until next week and makes me hold for close to 10 minutes. Their consultants see the same system but I get different information everytime

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