nedbank Complaints - in denial of our refund

as per our telephonic conversation on the 18.10.2018 from Nedbank branch protea gardens we called in the bond department for our settlement amount we were advised of insurance for the house it was about 200 and something each month spoke to a lady and she advised we send a cancellation letter last week we went through a process of the cancellation of the bond where now an attorney had to be allocated what made us angry is the response they gave us its as if they don't read the communication...... please assist us on the surrender value of the insurance and we cut ties with nedbank

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