discovery health Complaints - incompetant with no understanding

i take chronic meds, 1 injection a week and it comes packaged 4 injections in a box. impossible to explain to anyone that some months have 5 weeks and i need to get a repeat script 2x during that month. spent an hour and a half trying to explain it and that my meds are calculated 1 per week and not per day. as for trying to explain its esssential i take the meds on the same day every week. they just refused to release the meds this week and i have no stock left.
must complimen the pharmacists at dischem four ways for getting through to them and getting my meds released. the service one gets for the fees we pay are disgusting.

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