Dischem Complaints - INcorrect confirmation of qualification of nappy bag

Dischem have a Diaper Bag they give customers who register and spend a certain amount of cash and earn points. After calling on 4 separate occasions and being advised by 4 different people that I have made my target I was then advised by Head office that I do not qualify! The only action they were willing to take was to reprimand the staff I spoke to and give them further training. Surely they should be held accountable? After all, our conversations were recorded and as such as much as what a customer is held liable for what he/she says so should the service provider? Disgusting service

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