URBBD BEARINGS SA Complaints - INCORRECT TELEPHONIC INFORMATION GIVEN

ON THE 10TH, 11TH & 12TH JULY I RECEIVED EMAILS FROM BUSINESS ENTRIES LADY PRISCILLA XULU OFFERING A SERVICE.I IGNORED THEM AS THERE WAS AN AMOUNT OF R11,988.00 ON THE FORM TO PAY, LATER ON THE 12TH JULY SHE CALLED ME AND TOLD ME THEY WERE ONLY UPDATING OUR INFORAMTION AND IT WAS FREE! I MENTIOHNED TO HER THAT TELKOM HAD ALL OUR INFO, AS THEIR EMAIL HAS A TELKOM ADDRESS. [email protected] SHE ONCE AGAIN SAID IT WAS AN UPDATE. I AGAIN ASKED HER IF IT WAS FREE AND SHE SAID WE DONT HAVE TO PAY ANYTHING!I TOLD HER I DONT HAVE SIGNING POWER IN THE COMPANY FOR PAYMENTS, I JUST MANAGE THE BRANCH. SHE ONCE AGAIN REITERTAED IT WAS FREE. I SIGNED THE FORM AND SENT IT IN, AS I THOUGH SHE WAS JUST DOING HER JOB AND OBVIOUSLY EARNED COMMISSION. ON THE 25TH JULY I GET AN INVOICE FOR THE AMOUNT !! I CALLED AND WAS ASKED WHY I DID NOT CANCEL IN THE 5 DAYS GIVEN TO CANCEL?? I SAID WHY WOULD I CANCEL SOMETHING FOR FREE. I EMAILED BACK THAT I DONT HAVE SIGNING POWWERS AND ALL OUR PAYMENTS ARE DONE FROM HEAD OFFICE IN ISRAEL.A LADY CALLED SANDRA KEPT CALLING ME FOR PAYMENT AND ASKED FOR MY BOSS' INFORMATION WHICH I GAVE HER. I ASKED FOR HER DIRECTORS INFO AND THE DIRECTOR OF THE CALL CENTRE LADY PRISCILLA XHOSA. I AM STILL WAITING FOR THIS INFORMATION AND THEY KEEP CALLING AND SENT AN EMAIL STATING THERE WILL BE LEGAL ACTION. I TOLD THEM IF WE GO TO COURT TO MAKE SURE PRISCILLA, AND ALL OF THEM ARE THERE AS WELL! I ALSO SPOKE TO THE SO CALLED SUPERVISOR NAZ, ON THE 21/8/2018 AND EXPLAINED THE WHOLE STORY TO HER AGAIN. SHE TELL ME "NOTHING IS FREE IN SA, AND PEOPLE NEED TO FEED THEIR FAMILIES". THEY KEEP ASKING IF I READ THE CONTRACT, I SAID I DID, BUT I WANT A COPY OF THE CALL RECORDED BY THE CALL CENTRE. THEN THEY TELL ME THERE IS NO RECORDING, AFTER PREVIOUSLY EMAILING ME THAT ONLY CERTAIN CALLS ARE RECORDED. I TOLD NAZ, CALLS ARE RECORDED FOR THEIR, AND MY PROTECTION SO HOW DO THEY KNOW WHICH CALLS TO RECORD?? SHE THEN COMES WITH A STORY ONLY ACCOUNTS DEPT RECOREDS IN CASE A CUSTOMER SWEARS AT THEM. I ASKED HOW DO THEY KNOW WHEN THEY ARE GOING TO BE SWORN AT?? I ASKED FOR THEIR DIRECTORS INFO AGAIN, AND WAS TOLD I HAD TO SEND AN EMAIL REQUESTING THIS. WHICH I DID.STILL NO REPLY !! SANDRA HAS CALLED AGAIN,( SHE FORGETS SHE HAS CALLED ME) AND NOW STARTED TO ASK MY ADMIN LADY WHO TOLD HER SHE HAS NOTHING TO DO WITH THIS. I THEN DECIDED TO GOOGLE THEM AND SAW ALL THE BAD REPORTS ABOUT THEM !! THEY ARE A SCAM AND KEEP CHANGING THEIR COMPANY NAME.I SEE YOU HAVE LOTS OF COMPLAINTS REGARDING THEM. CAN YOU KINDLY LOOK INTO THIS FOR ME AND TELL THEM TO STOP HARRISING ME AS I TOLD THEM THE COMPANY WILL NOT PAY AS MY SIGNATURE MEANS NOTHING AS FAR AS PAYMENTS GO. I CAN ONLY SIGN TO UPDATE INFORMATION. MY INVOICE NUMBER IS 375. KIND REGARDS. GLYNIS HALL.

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