hollard finrite insurance Complaints - insurance claim

spoke to nonkululeko,tshepo and cynthia,these 3 told me 3 differentexplanations and or preocedures regarding my claim.l am
claiming for a stolen blackberry z10 stolen in 2015.1 told me it was on way it was going to get delivered they were querrying with ram,tshepo told me to pay an excess fee of 550 to get reimbursed with a buying power of 3000.i paid the amount on the 10/10/2017 at balfour edgars store but couldnt get another phone because it wasmt cleared on their system.the edgars cosultant called finrite from around 3:30 till around 4:45 and we were being sent from pilar to post,the consultants are rude,and they just put you on hold ,i have the rercodings

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