pep store Complaints - invalid 1 voucher

i bought 1 voucher at pep on the 5/11/2018 for R 100 .i try to redeem but it says invalid..i go back to the store ..and they call their service..but the service provider told me they dont have such voucher code in their sysytem..since then i was calling them to solve this.they told me its not their issue but lash issue.i am confused ..its not only me..there more other customers out there with the same problem.i dont know what to do to get my money back,they are not helping at all.

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