Nedbank Complaints - Investments

I've being investing money from 2004 with Nedbank, and now I cannot ask for it, because the bank tells me that I need to provide valid reason before I can get my money. They told me that I need to provide with a proof why I need my money and I did that, but they cannot assist me because they claim that the papers I have provided are written by hand even though I got them from the College, because I wanted to pay for my child school fee. The better way for me now is to take all my money and close off the investment. Because they failed me as they didn't have cooperation to assist me.

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