Cell C Complaints - IPHONE 7 repairs

I called cell c to report phone saying disabled.I was advised to take it to Istore(1 April 2019).I did book it at Mall Of Africa and it was not repaired and the consultant asked if I have insurance as its on recovery mode.Took it to Menlyn and I was told I had to fill the forms.I did and submitted all on 16 April 2019.On 18 April 2019 my phone was rebooted as I was told that am out of all the groups.Today I called to check the status quo regarding that am told that it went at management for review.The story from the consultant its not clear .I made them aware that its been long sent from pillar to post,The consultant called again saying page 2 is missing and I told her that all documents were sent from Cell C mENLYN and to ask that paper from them.I need my phone as my insurance is fully paid

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