incredible connection N1 city mall Complaints - item not received after 1 week

I purchases a laptop for curro school at the above shop on black Friday 23/11/2018 was told that I could not get it on the special prize paid a R1000 more and was told to get it on Monday as it would be fetched at Canan walk. Bear in mind that I paid R6999.00 for the item. I gave them my ph number and waited. On onday before work I went to the shop only to be told by the store manager that the shipment was not available??? and that it would be there on Thursday. Before leaving I tried to ph the shop only to be told by the storemanager once again that there is none in the western cape. on inquiring about the one's from canal walk I was told it was solod. they have my money for 1 week now I want the item as paid for as my grandson needs it for school. thank you Sharon hansen

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