DSTV Complaints - keep disconecting my service after my account is paid

I pay my monthly premium every month in cash and then after a few days my services get disconnected for non payment and every month there is extra amounts to pay. When I go an pa al confirm with the pay point to check if the accounts is up to date and also ask them to give me exact amounts to be paid and every time they will tell me my account is showing a Credit balance but still come the new month my service get suspended an it cost me money to phone and ask to reconnect my services and also every time it is my time that was paid for that is wasted.

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