Samsung Bryanston VOC Department Complaints - Kenny

Since August last year when I took my notebook for repairs, only to be told that the Samsung in Henrick Potgieter has been closed with my Laptop not back yet.

IU have been dealing with Kenny since that time, he is always asking for various documents from day one. I am sure he got all the documents he wanted last year but he never attempted to call me for any sort of update since. I am calling Samsung almost everyday, different people receiving my calls and I ask for Kenny but they only put me on hold for 20 minutes or more then the call suddenly dropped. I am really pissed off with Samsung service. I just want to get my notebook back even if its not fixed.

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