Axxess Complaints - Misleading advertisement

On 21 April 2020 I shopped for a sim card and mobile data and came across an offer by Axxess for a sim card plus 50MB data for R39 and free delivery. See attached screen shot.

Unfortunately the free delivery is largely obstructed by the screen shot window, but the end result is very clear, 50MB data at R39 and free delivery.

When I clicked on the checkout, thereby accepting the offer, the system added R100 for delivery, showing total due as R139.

When I took the matter up with Axxess, they were adamant that there is no free delivery in spite of the fact that it is their website that offered free delivery.

When an offer is made and accepted a legally binding contract is formed. Axxess is therefore legally bound to provide a sim card and 50MB data for R39.

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Comments

Ines Tickell ( on 27/06/20 )

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