Telkom Complaints - Money Debited my Account

There was a promotion in May buy one of Telkom representatives held in Sandton. the promotion was a "pocket router" with 10GB at R350. when I got delivery it was a big "Router", I then Returned it because its not as per contract signed. Telkom is still debiting money from my Account Since May for the router I don't have, I called the a million times and sent emails to the Cancellations Department still nothing has been Done till today.

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