Ombudsman for City of Johannesburg Complaints - Mr

my name is Sello Elvis Selowa. I do have two policies with Old mutual (16139553 and 16980575. old mutual is debit my account every months for this two policies and when I went to old mutual branch. I was told that the system does not pick my profile . there is someone by the name of SS Selowa that I do not know who seems to be appearing on my policies. I escalated it to old mutual on email and notified by financial adviser who was taken from pillar to post, she was also informed that I do not have active policies with old mutual. should I die my family will not benefit. my id number is 8105255543083.

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