Hollard - C - Surance Complaints - Mr

i have taken a contract with cell c on December and i was advised from the store that i need to join the insurance so that i am able to claim when something goes wrong.on Friday the 17th i was in Johannesburg CBD when i found put that they smashed the car window and stole the bag inside the car that had my device inside including the books and other stuff that belonged to my little sister whom i was travelling with at that time.The reason i kept my phone in the car was because i ran out of the battery then i removed the sim to my other phone phone so that my life can move on.so on Saturday i called cell c to ask how do i go about claiming and they told me to go to the police and open the case then after i went to the store so that they assist me with the documents which i sent to Hollard but i was told to claim on Monday since they do not work on weekends.early this morning i called Hollard and all of a sudden they cannot pay for my phone because when the phone get stolen my sim card was not on the phone. i was told i am paying for my phone insurance but all of a sudden its a sim card which got me confused. i am paying over a thousand for the phone including insurance but now Hollard does not want to pay and cell c says i just keep paying for the phone which i do not have. please someone out there assist.

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