Fathima Bobat Complaints - Mrs

I had purchacheed a Deffy washing machine just over a year ago from pick and pay,on Sunday i put in a load of washing as usaul and it made a very big sound on the spin circle. I had contacted pnp on Monday as my machine is still under guarantee. The guy Shaun was very helpful and told me that Defy will be coming in to check. They did check but had told me that they dont have the correct tools to open and that machine will be taken away to they warehouse its Thursday and I am still waiting for them to contact me or fetch my machine. I am very disappointed with the service!!
Can someone please help!!

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