Unemployed Complaints - Ms

I went to george mukhari hospital on the 28/12/2017 becouse i have lost my child immunilazation card and it is needed at school where she be attanding this year. I was told that the file was an old file 2008, they would not be able to find that file, i should go back to the school where she previously went to and ask for a dubocate but then the was a white man looking for a 2005 file, he was assisted and the file was found. Is it laziness? Is it a matter of colour? What is the reason they are employed if they dont want to work.

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