nedbank Complaints - ms

On the 31june I was scammed internate banking , the do send email for R2500 and buy airtime for R1500.i reported the matter at Tshwane branch immediately and the open a case number 2019Q0348.Nedbank took their own time on 27june I go back to bank Tshwane branch they told me they investgated the case and the found out I accepted the message from my phone.I told them I never accepted any message from my phone. They are forcing me. So the total amount is R4500 so they paid me R1600 and the rest they said because I accepted the massage they won't pay me.

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