Pvt Complaints - NO feed back

Auto & Genera. On 27 March 2020 there was a hail storm and the assessor came out and a claim was processed for hail damage to the inside of the house and the roof and pool motor cover. A claim amount was paid for only the car port and pool cover.+-R6800.00.As damage could not be seen at the time in side there was no payment for this an when visible would be repaired.
When I could get a contractor to come and paint the roof of the car port on the first of July 2020 he told me that the whole roof and tiles not just the car port were damaged by the hail. I phoned Auto & general and told them about this and the person helping was Robin a claims consultant. A week later still no reply phoned again twice and the assessor came out on the 17. The roof was painted on the car port On the 13 & 14 July 2020 02 July. As usual will phone back does not happen.
The same assessor was here and when he arrived I told him what the contractor had told and shown me and seamen very un-help full from the word go. I asked him how only a portion of the roof be damaged. From 23 July I have been phoning and the person being Robin as well as her supervisor’s just do Not Phone Back.
When I phoned on 17 August I was told WE will phone back in 5 and as usual does not happen. I then phoned again at 15:30 and spoke to Zelhpa and asked to talk to the director which she said she cannot do but would have to talk to Kurt again no answer again and she told me that Robin and two supervisors had tried to phone me as there were e-mails on their system to this effect.
AGAIN THIS IS NOT TRUE AS I DO NOT HAVE ANY MISSED CALLS LET ALONE THREE.
You cant rate the call as the people answering are the ones rated.
This is now over a month??????
DURATION PER CALLS ON THE PHONE ARE FROM 10 TO 40 MIN +.
There is also damage showing after a good inspection on the built in cupboards which now need to be repaired.

This is the worst Insurance Company I have ever deals with.
Rating out of 10 worst being 10 IT IS 10.

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Eric Jones ( on 23/09/20 )

Attitude : Agree        Website : www.talkwithwebvisitors.com Send Mail

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