DebtSafe Complaints - No feedback on outcome of application

I applied for Debt Review on the 23rd of May 2019 and supplied DebtSafe with all the required documentation on the same day.
On the 7th of June I had still not gotten any feedback so I contacted the agent, Samkelwe Tyilana who assured me that everything was in order and he apologized for not getting back to me sooner. On the 11th he sent me a screen print from ITC and asked me to send more documents, which I did. On the 24th I still did not get any feedback regarding my application, Samkelwe just said he is busy with it and will let me know. Then I get a e-mail on the 31st of July from helpdesk saying Samkelwe advised me that my application was declined, I never got such an e-mail. I am totally and utterly disgusted by the service I received from Debt Safe. I did everything they asked and they did not have the decency to come back to me, I was the one who always had to contact them just to get answers. DISGUSTED.

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