Edgars Finrite Complaints - No Response on claims for over 2 weeks

My name is Tiffany Phakathi. I forwarded a claim on the 12th of JUNE 2018 for a lost cell cell phone via Edgars, who I bought the cell phone from and insured by Finrite. I didn't receive any feedback till I filed a complaint with the retail store and 4 days later i got a call from a Person by the name of Susan Seti who told me my claim was approved on the 13th of June and I should make payment for my excess which I did within 4 hours of receiving the call and I forwarded the proof of payment to her the very same day ( 19th June). i have NOT RECEIVED any response or acknowledgment that she received the of payment. I have been calling them for feedback from Friday the 22nd of June and the consultants will put my call on hold for plus 20 minutes with no assistance. Today i called them once again and requested to speak to the manager who happens to be the same lady Susan who I have been sending emails to with no response. The consultant told SHE REFUSED TO TAKE MY CALL AND will assist WITH MY COMPLAIN AFTER SHE RECEIVES A NOTIFICATION FROM the complaints board.

I am fade up with their service and how they treat their customers. We get our gadgets insured to help us quickly replace them but we go through to so much unprofessionalism.
How does a company hire a team leader whose interested are far from the customer. This has to be dealt with ASAP.

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