Elite mobile Complaints - not collecting parcel and deducted money

I have received a call from Elite mobile to up grade my tablet. When received the computer on 14/1/2019 a Mercer I found that I could not use this as the memory to small, no CD rom or Hard drive. On 15/1/2019 I phoned them and requested to please come and collect the parcel, phoning again this morning the lady by the name of Seandre advised that they will still come and collect. The cooling period expires today on 6/2/2019. The money was deducted from my account of R150.00 as well as the R269.00. I am a loyal client from 2000 at Vodacom. is this they way to treat your client. Realy poor service from Elite mobile promise after promise after care a serious problem. I will not ever again purchase any thing from Elite mobile. Vodacom advice I must go through Elite for complaint. Must I rate Vodacom also as poor service. Sweet talk that is what the service are. Promise every thing no service after wards.

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