pep stores Complaints - not received a refund yet

Good day, i had lay bye a Pep jabulani mall. i have cancelled the lay bye. Now for me to get a refund its a mission. they told me that they going to reverse the money back to my bank account it will reflect after 3 working day, it never happened. i phoned the store they told me that i have to print the bank statement winch i did. after i gave them they told me that the money will reflect after 7 days till now i'm still waiting. The poor service from the store manager, now i have to print the statement which will cost me. please assist me in this regard. i don't want to go to that store anymore. they just need to make sure that i get my money.

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