Ackermans Complaints - Not receiving my laybye

Hi

Earlier this year on the 27 of Sept 2019 I laybyed toddlers clothes from ackermans standerton then I went back today 02 Dec 2019 to pay up the laybye,I did pay it but when they were suppose to give me my goods they told me that they want the Identinty document of the person that first laybyed the clothes.I told Sizakele Simelane who was assisting me that I didn't know that if you laybye you have to bring the ID of the person that laybyed because no one explained that to me.I then asked for the manager to come and explain this thing further I waited for him for about 30 minutes to come but he never came.They told me his name is Benson Thwala.

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