Masstores (PTY) LTD Trading as Game Complaints - Not Receiving Responce on False Advertising on the TV Gme / Retro Console

On the 22-Dec-2018 I bought a TV Game from Game Stores in Benoni, Lake-Side Mall,

On the box of the unit it stipulates that there are 500 games built in however upon installation I only see 100 games being built in, what happened to the other 400 games? I don't understand how a box can say one thing while the product itself has a different one,

Emailed them the same day, to query about this false advertising and received an automated response confirming receipt of my email,

On the 28/12/2018 sent an email follow up on status progress of my query and got a response that I will be contacted but until todate no response nor contact done by them

Attached are photos I took for reference,

What is one to do in this case, please help!

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