Axxess Complaints - NOT STICKING TO 30 DAYS AGREEMENT

I applied for viber internet on 1 Nov 2019. Axxess advert was within 30 days axxess will install your viber internet and 2 months free internet. Within a few days a received a router and today is day 44 waiting for the installation. After numerous phone calls, e-mails and a personal visit to the offices of axxess - still no internet. Every day it is a different story and after phoning one of the Technicians who they send to our house he said to me that the viber internet is still not live in my area. Why can't axxess be honest with me but keep me waiting for so long. This is unacceptable, I should have stayed with Igen Internet services who was excellent! Crime is very high in S A and I am women alone and urgently need my internet in order for my cameras to work and to communicate with my husband who work out of country. This is a misleading advert from axxess and I want immediate assistance from them. This is unacceptable.

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