MAKRO ONLINE Complaints - ONLINE ORDER non delivery

I placed a online order for two items on 27 Nov 2019. One item was delivered in the agreed SLA The second Item I still have not received after many calls waiting on the line for over 1 hour while the customer care contacts the courier service but still with no answer and no appliance. Each time I call the customer care (really do they care) line for MAKRO 0860 600 999. I hold on for ever and then get the same story each time trhat it is not them but the courier. This product is fully paid for and still no one can tell me where it is or when I will receive Wont give me courier to contact directly either as they say product is at ware house waiting to be collected. Wont give me ware house location so I can fetch myself. HOW DO WE GET ITEMS WHICH WE NOW OWN DELIVERED> DO WE LOG A POLICE REPORT FOR Theft as they have my money but I have NO item

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