Private Complaints - Opening Savings Account

My son of 13 and I went to Absa Bank, Fochville, North West to open an account for him. Was told to bring birth certificate and proof of address. Went the second time with an account indicating Postal Address and a copy of birth certificate. Not acceptable due to physical address not on account. I tried to explain to the consultant that I do not have accounts indicating physical address. W&L account is in my husbands name. This is the 20th century, who still received street mail!!! I went for the third time with proof of address from a registered legal practitioner. This was also not acceptable and I was told to now go back and bring the postal address proof again. This is when I decided to turn to another bank who WANTS to assist me. I have been banking with ABSA for 22 years and this is the type of service that I get???? Unacceptable. I am going to take away all by business with ABSA.

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