I refer to you email correspondence reference: 418268014 and 418268730 In correspondence 418268014 you say that dishonest information was given to you. Can you kindly confirm what the dishonest information is in details and provide proof thereof. I would like to know exactly how you cam to the conclusion that it was dishonest and have solid proof. Thereafter all claims were denied saying it is fraudulent. Please provide proof that the claims were fraudulent and give details of why. ...

Category : Insurance

(0) Replies

Country : South Africa

Place: Ster-Kinekor Somerset West Mall Date: Tuesday 10 April 2018, 10h30 Description of incident: Problem 1: When attempting to purchase our tickets I discovered that I had misplaced my club member cards. I approached the only person on duty at the bookings counter. A young woman. She was most unfriendly, didn't want to help me, didn't make eye contact. She said that she couldn't help me to replace the cards. She pointed at an empty station and indicated that a "he" should do it. She...

Category : Cinema

(0) Replies

Country : South Africa

I have recently signed up with Opticnetworks for a 20/20Mbs uncapped internet service over my fibre line. Included is a Wi-Fi router which is really a router with a Wi-Fi adapter on the ceiling but signal is good. I specifically mentioned I wanted to do streaming and was assured this would be sufficient. From the beginning streaming had issues. YouTube activity was not a problem but any site with longer content started buffering after a few minutes. I am now resorting to downloading and...

Category : Internet Services

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Country : South Africa

THIS COMPANY IS THE WORST TO COME OUT TO RE- ENAMEL YOUR BATH . I HAVE HAD TO GET THEM BACK THREE TIMES ONLY TO GET AN ATTITUDE FROM THE OWNER SIMON AND TELLING ME THAT IT IS MY FAULTY THAT THE BATH IS HAS BUBBLES IN THE PAINT AND THAT THE CHIPPING OF THE BASIN IS FROM PEOPLE KNOCKING THE BASIN THIS TIME THEY HAVE BEEN IN MY HOME FROM 9'O CLOCK AND STILL NOT DONE .... SPRAYED EVEN OVER MY WALL TILES AND FLOOR AND LEFT DRIPS ALL OVER THE BATH. HE ARRIVE WITH NO SANDPAPER AND NO PAINT AND...

Category : Building

(0) Replies

Country : South Africa

The above subject matter bears reference. On Monday 26th March 2018, myself and Mr Coltrane Letswalo wanted to check in to a Mango Flight from Cape Town to Johannesburg. Upon arrival at the airport, at the check in counter as we were about to check in our luggage one the mango staff told us that we are drunk. We could not understand where was that statement come from and as a result we took offense and felt insulted . We were booked on JE716 from Cape Town to Lanseria airport on...

Category : Air Travel

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Country : South Africa

Ons het Ford Ranger Wildtrack gekoop amper jaar terug. Het nou amper 10000km op en lyk of engin gegaan het. Hulle gekontak gister en hulle het gesê hulle sal vanoggend 9uur bakkie kom haal. Ek wag nou nog vir hulle. Het ook genoem dat ek sonder vervoer sit. Ek is vrou alleen met 3 kinders wat by skool moet kom. Is uiters pateties dat ek tot nou toe nie hulp gekry het van hulle af nie.

Category : Motor Industry

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Country : South Africa

The handling of a claim resulting from an incident in December 2017 has still not been resolved. Not the first time that this company has been mentioned regarding lack of service, communication and delivery. Multiple emails and calls from Insurance Broker ignored. Luckily the vehicle is in a drive able/roadworthy condition.

Category : Insurance

(0) Replies

Country : South Africa

On the 2 February I returned the phone a few days after purchasing the phone due to audio faults with the phone. the seven days return policy had not lapsed but because the sales person insisted that the phone needed to be taken in.. the phone was taken for repairs. A BRAND NEW PHONE!!??? It is now the 10 April and this phone is still being repaired. this is total unacceptable and frankly day light robbery. PEP Stores has my money and the phone. its actually theft. PEP STORE in Kwa-Mashu,...

Category : Retail

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Country : South Africa

I am still waiting for call from consultant? This is my 5 email I call 2 time before not interesting in helping the only answer they give check website or call your business banker? Today I call in I spoke to lady name sasha she drop the call not interested standard bank attitude Very sad this is the service you receive from bank Nazir Gagroo 0824953833

Category : Banking

(0) Replies

Country : South Africa

In November 2017 I made contact with Jacobs and Associates they advised me that they would assist me with help to clear my name from credit bureau and I need to pay R3250 they assured me that they are a legit company, however they did not send me any documentation regarding the process, whenever I called I was told that they are busy with it and that they would get back to me but nothing like that has ever happened from last month I have been contacting them to refund me and I was directed to...

Category : STOP CORRUPTION

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Country : South Africa

i have send a new registration application for a new born on the 19/03/2018, a follow up was done on the 28/03/2018 with Mutshidzi Tshivalo, she advised that she was going to escalate same to for finalization, to date same has not been completed, I have done a follow up today, and spoken to Mabatho Manyaka, she advised that the matter has been escalated to her team leader Nokuthula Mthsali, it is with profound indignation that I write this complaint, poor customer service from government...

Category : Medical Aid

(0) Replies

Country : South Africa

I have a motor vehicle with MFC and this month I had a fault on debitorders which was returned by my bank due to miscommunication. I owe 2 payments which I made an arrangement to be deducted in a double payment. On the recording she stated that she does not accept it. I have never been late ever or had a problem with paying. Just this once I have a problem and now they are not accepting it and want my car to be taken in. Unacceptable.

Category : Banking

(0) Replies

Country : South Africa

I have a motor vehicle with MFC and this month I had a fault on debitorders which was returned by my bank due to miscommunication. I owe 2 payments which I made an arrangement to be deducted in a double payment. On the recording she stated that she does not accept it. I have never been late ever or had a problem with paying. Just this once I have a problem and now they are not accepting it and want my car to be taken in. Unacceptable.

Category : Banking

(0) Replies

Country : South Africa

I have logged an electronic complaint to Vodacom on the 5th of March and have not received feedback even though I have phoned numerous times as well. I entered into a 24 month contract on the iPhone 6 @ R299. My biggest mistake was to place an order online. I placed the order on Monday the 18th of February’18 and the phone was delivered on Wednesday the 20th of February’18. I took the phone and my iWatch to Cellucity in Walmer Park, Port Elizabeth for a data transfer and pairing....

Category : Telecommunications

(0) Replies

Country : South Africa

I took my laptop to the king Williamstown shop because it was not switching on, they also tried it but failed , they advised that they will send it for repairs and indicated that if its broken because of human error I will be liable to pay. after a month in their possession they reported that it has a broken screen, when I asked them to show the photos of it, it really had a big crack. this PC was packaged in front of me at the store with no crack , but their workshop said it came to them not...

Category : Electronics

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Country : South Africa

For the past month and a bit I have tried unsuccessfully to communicate telephonically during working hours with the call centre. You can only submit a claim telephonically. The other day I sat in the bank on the phone for 45 minutes and eventually gave up. The only time I have been successful is at 8 o' clock in the morning. If you have any further questions you are just not able to get through. I am now cancelling the insurance and that is also proving to be a challenge. I just hope someone...

Category : Insurance

(0) Replies

Country : South Africa

• I have been trying to get hold of someone to help me with my central locking issue literally since the beginning of this year. Emails I send to Nissan Sandton, telephonic messages I left – Nothing. • Contacted Nissan customer service at the end of March. Spoke to a lady who was very helpful, even got me to believe that she wanted to and will help me. Nothing. • Contacted Nissan Customer services again last week the 6th of April. Justin S promised me he would get back to me...

Category : General

(0) Replies

Country : South Africa

I have just recently been made aware that the abovementioned company handed me over to their Attorneys for default or non payment of an item I bought from them. needless to say that I have never even on a single day received a call from this company asking or querying payment from me. All the contracts I have and had with this company are always paid through debit orders and to my knowledge, the debit orders always go through. Now I need to know why I was handed over. I am at a loss for...

Category : Electronics

(0) Replies

Country : South Africa

The doctor at edenvale hospital in the cardiology department is very rude has no idea what he is doing , he is a foreigner in this country and i think the only reason he is working in this country is because they did not want him in his own , he is rude to patients does not know how to treat them does not inform them of what is going on in there health , the signs in the hospital say you as the patient have the right to know what the state of your health is and to ask questions , it does not...

Category : Medical

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Country : South Africa

I have a breakin on noticed on 19th March and I had to write to Oakhurst consultant called Thembelihle whom on the 27th requesting assistance of how to lodge this claim and also needing clarity on confusing clauses on their home content policy to date i have received no response even just a decent acknowledgement of my email

Category : Insurance

(0) Replies

Country : South Africa

I reported my broken dishwasher to Miele 6 weeks ago, repairs were scheduled for today 9 April 2018 when no one phoned for an access code (I live on an estate) I contacted Miele Johannesburg only to be told that the spare part had still not been received from Germany!!! I’m confused......6 weeks later!!!!! How long does it take for a spare part to be flown from Germany? This is not the first time I’ve had an issue with a Miele! It seems to me that if your Miele appliance breaks their...

Category : General

(0) Replies

Country : South Africa

I wanted to open a bank account for my 16 year old and my 1 year old, I've been trying for about 2 weeks now, whenever I get there they'll tell me to bring something that I don't have,when I bring it they'll ask for something else. Thanks to FNB I managed to open an account for my babies, I wouldn't recommend Capitec to any1

Category : Banking

(0) Replies

Country : South Africa

Please assist.I applied for a ZEP permit on the 15th Nov'17.I have not received it yet. I can not move around with an expired document as I fear to be arrested and locked up.I'm a bread winner with two children,I also applied for my son the same permit.He is in grade 11. BN995846 -ZEP2118459 - Dumazile Nsimba Tsitsane. Also Robert Junior Mandlenkosi Takawira.

Category : Government

(0) Replies

Country : South Africa

I was applying for a personal loan on the website when Loan Finder SA replied stating that they will find me the best loan and interest rate. I applied on there site and never heard back from Loan Finder SA again.I managed to get a loan through another loan company and I was approved in a day. I was going through my bank statement one day and found a debt from Loan Finder for R399.00 one month and 3 more debts for R99.00. I immediately got the bank to reverse the debts as I did not get any...

Category : Scams

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Country : South Africa

Just want to lodge a complaint against the service and horified time I had on my last travel with Translux bus service. I traveled from Welkom to Centurion firstly the bus was delayed 6 hours without anybody keeping us informed, secondly they removed my suitcase from the compartment and left it at park station Johannesburg where I had to make a plan at my own cost to go and fetch it and where I am to found R1000 stolen from my suitcase, thirdly they missed my drop off point at ultra city...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Having previously complained here about the same company, I find myself doing so again, because it is not resolved and I beg and beg for a Senior Commercial manager to contact me for weeks and weeks via Ivy in accounts and Nikki Gomes in Sales, but it would seem to be impossible, only Technical call and call, but Commercial nothing at all. I would really like to speak with their Marketing Director, seeing as how their own staff can't resolve anything.

Category : Computers

(0) Replies

Country : South Africa

I rendered a professional service to Native Building Schemes | Housing project, they indicated the job is very agent. I submitted my work together with the invoice. I was never paid till today, Joseph Msimang keeps sending me from pillar to post. "Never do any work or invest in his scheme"

Category : Property

(0) Replies

Country : South Africa

I was recently involved in a car accident and I was insured with Absa I-direct. I lodged a claim the following day and handed them the required documents. I had to wait for almost a month for them to investigate and after all that, I had my claim rejected and then afterwards, knowing that I no longer have a car and they didn't handle my claim properly, they still want to debit from my account. What kind of business does that and isn't accidents the reason why we have insurance and just...

Category : Insurance

(0) Replies

Country : South Africa

We order a BBQ Chicken and a Regina. When we got home the BBQ Chicken were correct but the other were not Regina. As we live 15 km out of town we decided not to go back and change it. The second pizza were not recognizable to me or my daughter, so I decided to try the unknown one and she took a slice of the chicken. When a took a bite of my portion a immediately realize that it had anchovies on. My daughter is super allergic to all seafood. If she had choose to taste the anchovies one, she...

Category : Fast Food

(0) Replies

Country : South Africa

I HAD A PHONE(J1 SAMSUNG) DELIVERED TO MY WORK ON 15 MARCH 2016. THE GENTLEMAN DELIVERING IT SAID - THAT I HAVE 7DAYS TO DECIDE IF I WANT THE PHONE OR NOT. I DECIDED THAT SAME NIGHT - NOT TO TAKE THE PHONE ON CONTRACT. PHONED CELL C CALL CENTRE & SAID TO PLS FETCH THE PHONE. THE SAME GENTLEMAN FETCHED THE PHONE THE NEXT MORNING. I SAID TO HIM PLS TO CANCEL THE DEAL & THAT NO MONIES TO BE DEDUCTED FROM MY BANK ACC. AS I SIGNED A DEBIT ORDER. AND FOR MONTHS AFTER THAT- R129 HAS BEEN DEDUCTED...

Category : Telecommunications

(0) Replies

Country : South Africa

First time went to SASSA Regional Offices in East London to find out where to register and what I must bring. Was told my Identity Document, Birth Certificate and Proof of Address. Went to SASSA offices in town next to the Town Hall, sat there for about an hour only to be told I need to get form filled in at school. Did that and went and again was asked where is the child of which nobody told me to bring him so had to go home and bring him after school. Two times after that on Fridays they...

Category : Government

(0) Replies

Country : South Africa

let me cut to the chase, I am aware that this is intentionally conducted by the lecture, I submitted an assignment on ENG115 without a single read, its cancelled, no comments but marked 0%, no remarks nothing, I am seeking full assistance on the assignment/re-submission with proper guidance from lecturer O MOROASWI this is discriminant, please lecture contact me and help me have my fair chance to education regards markos n Ngomane 060 70345 72

Category : Universities

(0) Replies

Country : South Africa

We have had the most horrendous service and work done by NIGEL and PDA glass at our flat with absolutely no follow up or correction of their errors. Nigel organised that our balcony be painted and prepared prior to him installing our glass balustrades- he assured us that he would be there to supervise and ensure that the holes drilled into our wall would be placed correctly for the glass to be installed. Nigel did not arrive to supervise nor did he come and check that the work was done...

Category : Building

(0) Replies

Country : South Africa

I ordered and paid for a cane on 2018/01/18. The web site shows stock. I constantly write to them and every time it’s a different excuse. 3 months later still nothing. Do not order anything from then.

Category : Security

(0) Replies

Country : South Africa

I've ordered online on the 14th March 2018 items from Mr Price, I've tried to track my orders but it is out of order from the day after ordering until today. I've got correspondence with consultants that the order will be at the store the next day after my first enquiry on the 21st March,but I'm still waiting and never received any confirmation of order delivered to store till this day.

Category : Retail

(0) Replies

Country : South Africa

Sadly, I need to submit a personal complaint about a specific staff member at the Woolworths, Mall of Africa branch. On Monday, 2 April 2018, I took my 6 year old daughter shopping for clothing at this branch. It was insanely busy due to the public holiday and so I was very disappointed to see only two cashiers on duty at the clothing section. The queue was terribly long, but as I was shopping for my daughter and not myself, I decided to endure the wait, even though I was time constrained....

Category : Retail

(0) Replies

Country : South Africa

On the 27th of March 2018 I bought a cellphone at Pepcell Mthatha after I started using it I realised that some applications do not work. I returned it on the 3rd of April,they refused to give me another phone saying its more than 7 days.Whereas on their reciept they have written this 3rd as the last day for gaurantee and also according to my counting I returned it on the 7th day.Now I dont have a cellphone nor the money they said they gonna send it for fixing then I can check them after 31...

Category : Electronics

(0) Replies

Country : South Africa

I bought a Nokia 5 in December 2017 on the 15th and I didn't have any issues till approximately 20 days of use. The phone started having all sorts of problems, for instance, it started overheating, freezing,apps were not opening up. until I made a decision to take it back to Menlyn Edgars were I had bought it. I was given a proof of purchase and instructed to go to Vodacom of the repairs. The phone was ready for collection in about 7 days and worked well until 2 weeks after where it now was...

Category : Telecommunications

(0) Replies

Country : South Africa

I am constantly getting harassed by a so called company who doesn't want to provide their name their telephone nr is 021 003 4057. They keep on calling at the worst times and keep on with their treats. First company is allowed to threaten any person, they do it, and secondly they clearly do not understand the NCR law that this account should have been closed already, five years have past and the money should have been written off. I demand that a senior staff member of Standard Bank contact...

Category : Loans

(0) Replies

Country : South Africa

Good Day I bought a ticket of a bus with Greyhound on 2018/03/31 and cancel ticket same day due to personal reasons Now Ticket its cancelled got reference number for cancellation , went to Pretoria Station to get my refund , assistant by white lady telling me they company don't do refunds however I did cancellation and also there's information stating how to go about to cancel ticket on their pamphlet but the lady refuse to help me and ignore me talking to her Called the customer...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Good day Please assist me with the complaint. I was contacted by Anushree Pillay from Mobile Plus (connected to MTN) for an upgrade on my MTN contract on 25/01/2018 (Thursday) for R599 p/m. On Friday the 26/01/2018 I called Mobile plus back on the number provided and spoke to Denver Small and he assured me that the upgrade will be cancelled. I tried to called Mobile plus again the Saturday to confirm the cancellation and I was unable to get old of them the whole morning. I went to...

Category : Telecommunications

(0) Replies

Country : South Africa

I want to put an complaint in about Dell Computer I had a computer of Dell. Dell Precision M6600 it gave me lots of problem they fixed about everything but the computer was very slow could not get it right to work like it should. They gave me another one which was Dell Precision M6800 not a brand new one. I have so many complaints about their computers after two years it starting to give problems. When they offer me the other computer they said they will give me a new guarantee for 3...

Category : Computers

(0) Replies

Country : South Africa

I am not very happy with the way that things went this morning while checking in for a flight at O.R Tambo international flight to George. The flight was supposed to take off at 6:50( we arrived at O.R Tambo airport just before 6:00. When checking in our bags the gentleman that helped us said that they can't check in our bags yet because the flight is not open yet. He confirmed this with a gentleman walking around in front of the desks. We left our bags on the conveyor belt with the gentleman...

Category : Air Travel

(0) Replies

Country : South Africa

I lost my phone and submitted all the document at CNA Two weeks ago first time i went and check they said the IME Number that was blocked was wrong off which is not my problem since i went to Vodacom and they blocked the wrong number .i went to check on the progress they always giving stories and today i went again they said they are offline i cant keep on going and get different stories and i pay insurance

Category : Retail

(0) Replies

Country : South Africa

My name Boitumelo Modise and I settled account in 2016 with Dmc however my name is still blacklisted and no one between Dmc and exact seems to take responsibility. Sent exact email they referred me to Dmc,I contacted dmc and they told me they were doing collection. I am going back and forth with no result.

Category : Retail

(0) Replies

Country : South Africa

Multichoice migrated all MNet Analogue customers to Digital. They sent an installer to my house to install the new Decoder and Arial which has not been working as it is supposed to since inception. After daily emails and calls we were sent from different service centres to the Randburg Head Office who first confirmed that they can exchange the decoder and after travelling all the way there, they inform us that WE need to get the installer back to exchange the decoder. WE DONT EVEN KNOW WHO...

Category : Satellite Services

(0) Replies

Country : South Africa

Good day I am really concerned about how AON handled my Claim – Claim Ref# 51556397 The City of Joburg sent a technical report to AON Friday, 23 February 2018 about the incident that my Claim however AON only made their first contact with me on Tuesday, 13 March 2018…..more than ten (10) days after receiving the technical report and, the contact was only made after I have made a call to the. Meaning that I should have waited for a longer period and I have no doubt about that....

Category : Insurance

(0) Replies

Country : South Africa

My phone was stolen early in the morning 0f 31 March 2018. Went to MTN ABSA square Nelspruit just before 09H00 that morning. It took Teresa over and hour to do a sim swop. They told me it would take about 24 hours. I should check every 4 hours but dwitch it of again if the swop did not go thru. 24 hours passed still NO service. Went to MTN stor in Ilange Mall Nelspruit. They told me they could not help me because they are not om the same system and I murt go to Riverside. Went to Riverside...

Category : Telecommunications

(0) Replies

Country : South Africa

The above subject matter bears reference. On Monday 26th March 2018, myself and Mr Coltrane Letswalo wanted to check in to a Mango Flight from Cape Town to Johannesburg. Upon arrival at the airport, at the check in counter as we were about to check in our luggage one the mango staff told us that we are drunk. We could not understand where was that statement come from and as a result we took offense and felt insulted . We were booked on JE716 from Cape Town to Lanseria airport on...

Category : Air Travel

(0) Replies

Country : South Africa

I wanted to draw cash at the till points at the store on Saturday. The cashier did not have enough cash in his till, that I can understand as it was a big amount. However he along with the supervisor just said I don't have and she said we don't have. Now I am a regular Pick N Pay shopper as I work in a big Centre where Pick N Pay Corporate is the anchor tenant. My point is a cashier at a Pick N Pay Corporate would apologise and try and find a till that have sufficient cash. Please Management...

Category : Banking

(0) Replies

Country : South Africa