Waltons online order done. Delivery confirmation received. No delivery on date promised. On enquiry were referred from one branch to another. Secretary at bloem branch told met to ‘google’ the new castle contact details. She doesn’t have it. New castle branch orinised delivery 5 days later. More than 3 weeks after order was placed. Order again not delivered. On enquiry new castle branch told us it was delivered to the wrong town- even though I have proof of correct delivery details on...

Category : General

(0) Replies

Country : South Africa

This is part of the mails that I have sent to Customer Services (International) with no response whatsoever. Hello, Hello, Hello, Is someone there? Or has this service closed down?? From: Anita [mailto:[email protected]] Sent: Thursday, February 01, 2018 3:04 PM To: '[email protected]' Subject: LOST PARCEL Good day, After waiting for a parcel from the USA since mid October 2017, there is still no conclusion as to where the parcel is. The...

Category : Courier

(0) Replies

Country : South Africa

On 3/09/2017 I spoke to Thando Kambushe 5745 who sold a hisense fone to me, told me it had frint flash only to find it didnt when the handset arrived. Told her to deduct monthly on the 20th of each month, but to my surprise I was billed on the 30th. They supposed to take R99 but to my surprise they billing me more than that saying its for mail that I dont even receive that I never even gave consent for because I receive e-statements. Last month my account didnt have money now im supposed to...

Category : Telecommunications

(0) Replies

Country : South Africa

I took a cellphone contract with MTN Protea Gardens in December 2017 for Samsung J7 Pro, I received my phone on 22 Dec 2017 and the notification light was not working. After going through settings trying to figure out why the light doesn't to show if I had missed call or messages ,still it did not work.I took the phone back to the store on the 03/01/2018 and i was told that they will send the phone for warranty assesment it will take 2-3weeks.I went to check on the 16/01/2018 and i was told...

Category : Telecommunications

(0) Replies

Country : South Africa

I placed an order for one kitchen cupboard on the 19 of January 2018 the cupboard was fitted. I was not at home when the cupboard was fitted he was asked what about the doors oh no he said he only quote for the cupboard and not the door. He quoted R800 for the cupboard the consist out of 3 pieces of wood. He was paid the R800. Once the lady that placed the order returned home, she the phoned him and he said he will be back to finish the cupboard. After various phone calls and a letter no...

Category : Home Improvement

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Country : South Africa

Hi pls sort out your staff at pep Petrus Steyn Free State we are sick and tired with their behaviour towards the customers...they treat them like rotten tomatoes...especially...the cashier called Annah...her behaviour is worse...pls help

Category : Consultant

(0) Replies

Country : South Africa

Bought a tekkie converse R799.00 , return shoe because it was to tight and hurt my toes infront. employee refuse to take the shoe back because it was wore , but it brand new. totally bad service beacause it was not wore more than 1 hour . will never ever support tekkie town ever again. they definitely have no clue what is customer service.

Category : Retail

(0) Replies

Country : South Africa

We bought a fridge at OK Meyerton 2015 on credit , as we speak its been paid up in full. Since we bought this appliance we've complaining about it . There was once was been taken to the factory shop for repair . Now our fridge its not working at all , we reported to the shop they log a complain until today nothing happened . Last week on the 31/01/18 I was at the shop to get a development I was told by the sakes rep they are waiting for Defy to respond . I asked him to phoned them on my...

Category : Retail

(0) Replies

Country : South Africa

Ek behoort aan Bon Cap by Bonitas . My premie is R918 . Op 1Jan en 1 Feb het daar bedrag van R 2235 afgegaan. Ek is n PUK student en kon teen 1 Jan Nog nie bewys van registrasie lewer . Puk het ers op 5 Feb klasse begin. Op 5 Jan bedank ek my lidmaatskap by Bonitas a,g.v deurlopende slegte Admin diens. Op 1 Feb gaan daar weer R2235 van rekening af. Ek voel dat 26 dae genoeg tyd is om Dt order te stop ! Hulle weier ook om my terug te betaal vir verkeerde aftrekkings Ek is moedeloos...

Category : Medical Aid

(0) Replies

Country : South Africa

I have bought a tag for the whole month from Ghandi Square to get to Bryanston from Jeppestown as I just started a new job in Bryanston Sandton. There has been no buses after work everyday? From Jules street in the mornings, one day there is a bus the next morning no bus? How can Metrobus allow people to buy a tag and I still have to take a taxi to get to work and to come home? This service really sucks and I am tired of being used while I have to pay tax to this country! What kind of...

Category : Municipal

(0) Replies

Country : South Africa

Hi I want to make aware of Regenesys Business School , They are based of South Africa , and they opened the new branch in mumbai (regenesys.in) and they offer mba and bba multinational courses , now what they offer student is to get admission in india for BBA in three years and they offer first year to be done in india and remaining in south africa for which they charge you lot of money and promised you jobs , nice accomodation and etc. but none of them is true , i am x-student of Regenesys...

Category : Education

(0) Replies

Country : South Africa

Good day I am totally disgusted by the level of service I received yesterday at Clicks Save ways pharmacy. Upon approaching the pharmacy there was a guy in a white shirt wearing a clicks name badge I asked him where I could pick up my prescription he directed me to a queue. When I got to the front of the queue Jolene Du Plessis said she cannot assist me since I was in the wrong queue and continued to point at a queue I should have joined. When I explained that a staff member had...

Category : Retail

(0) Replies

Country : South Africa

I cancelled a contract with Vodacom towards the end of January 2017 for the contract to be cancelled by the end of February 2017. The call took 45 minutes to conclude which left me utterly frustrated as I had the perception that it was a tactic to ensure customers give up and don't cancel contracts in time. I commented about this to my husband. I had several cell phone contracts e.g. for my husband and kids at the time with VODACOM and the statement amount deducted from my banking account...

Category : Telecommunications

(0) Replies

Country : South Africa

I had a 10:30am appointment with the Dentist at Newtown Junction medical centre 06/02/2018. I was 30 minutes late. When I got there the receptionist said the Dentist was running late. There was another appointment for 11:30am. The Dentist came 11:40am.The receptionist said the 11:30 appointment must go through. I asked her why because I came first. She said I was late. Really!! The Doctor herself was late. She was also saying the Dr is always late. I asked her if I was on time was the Dr...

Category : Medical

(0) Replies

Country : South Africa

My insurance approved for my car to be replacement parts but renew it greenstone repaired the parts I took my car for inspection after renew it only to find out not done correct only repaired and I called renew it to and explain everything. Garry the manager ask to return the car for assessment we did and he confirmed it needs rework again. Later I called my insurance and explain everything insurance send the same assessment who did my car for repaired his name is Renato from telesure came...

Category : Motor Industry

(0) Replies

Country : South Africa

Ben from Top Dry Carpet Cleaners came to wash my carpets which are faily new and not very dirty, there were specific marks that needed to be removed. A day after the cleaning I noticed big white marks all over and the same dirty marks that were there before he washed them. I contacted Ben who said he would come and clean the spots again, he has never pitched, I have phoned him and left messages for him, he is totally ignoring me. I paid this man cash the day he did the job and now just...

Category : General

(0) Replies

Country : South Africa

I'm still awaiting a technician to attend to my fridge that I reported on the 30/01/2018. The Bradlows Germiston manager is useless. So please ppl don't go and purchase things there. If there are problems they do not attend.

Category : Retail

(0) Replies

Country : South Africa

When returning my Bantum LDV to OR Tambo on 18th January 2018 after a trip to Zimbabwe the vehicle mirror had been ripped off. After insinuating it had always been so they asked me to submit a quote for repairs. This was sent to them on the 19th January. Since then nothing was forthcoming from Mr Meiring Muller. It is now almost a month and I will soon be going to all the local newspapers to warn people about their vehicle being damaged without repairs.

Category : General

(0) Replies

Country : South Africa

Since we accidently found out that our back office is not linked to our POS in front house, we are struggling to get a person who are able to assist us. We have had multiple issues with Micros from time of installation and three months later it is still a battle. I cannot begin to describe how poor service has been from your side. You expect us to pay a monthly instalment for a system that is utterly useless at this time as we also utilize it for stock management. I cannot trust anything...

Category : Restaurants

(0) Replies

Country : South Africa

Since we accidently found out that our back office is not linked to our POS in front house, we are struggling to get a person who are able to assist us. We have had multiple issues with Micros from time of installation and three months later it is still a battle. I cannot begin to describe how poor service has been from your side. You expect us to pay a monthly instalment for a system that is utterly useless at this time as we also utilize it for stock management. I cannot trust anything...

Category : Fast Food

(0) Replies

Country : South Africa

I recently bought a 2016 vw polo tsi from this dealer,all was good until I took delivery.I was told I would have the vehicle licensed by the following week wich never happened.After numerous phone calls to both the dealer principal(Louis) as well as the salesman (Ashlin) I was given only the disc.No number plates ,floor mats or a free smash and grab as offered for my inconvenience.What the hell are onroad charges of almost 3K for then. The service at this dealership is by far the worst I...

Category : Motor Industry

(0) Replies

Country : South Africa

To Whom It May Concern A pensioner has had a land line functionality disrupted since November 2017. Late December services was partially restored, and since then to date there is no service. Contacting Telkom is of no use as they continuously advise that the technician has been assigned. You request an escalation and daily the same record is played with a different tune. To date service is not restored. Note despite being a pensioner the person involved is terminally ill and the only source...

Category : Telecommunications

(0) Replies

Country : South Africa

The Towbar fitted by Texan Towbars ripped out the rear crossbar of my vehicle inside the first 500km of use. This was due to it totaly being underdesigned and mounted on an unstable location of the vehicle, according to a mechanical engineer. The owner refused to repair this or provide any compensation.

Category : Motor Industry

(0) Replies

Country : South Africa

MY PARCEL EP846267758US WAS SENT LAST YEAR NOVEMBER. WE CAN TRACK IT TO JIMCA WHO SAID A ATTEMPTED DELIVERY WAS MADE...(TO WHERE???) I COLLECT AT MY POST OFFICE AND THEY ALSO ARE GETTING NO RESPONCE TO QUERIES. I HAVE REPEATEDLY EMAILED THROUGHOUT JANUARY AND THEY DO NOT EVEN HAVE THE DECENCY TO RESPOND. WHERE IS MY PARCEL?

Category : General

(0) Replies

Country : South Africa

I would like to make a complaint about a house still reflecting on my name it was transferred 2years ago off my name I updated with ITC they removed it from my named but after a few months but it back on my name.I sent the attorneys transfer letter to the them and still its laying on my name as im paying a bond and I,m not.Please help?

Category : Loans

(0) Replies

Country : South Africa

I bought a Stylo handset on the 31st of January and only to find out that the cellphone charger isn't working now the phone is still under the 7 day period and all they can say is they cant fix the accessory and that theres nothing they can do about it so where does that leave me as a customer because i dont have another charger for the phone. im not happy at all with the service and the attitude the manager gave me.

Category : Electronics

(0) Replies

Country : South Africa

I bought a SANSUI fridge @Germiston Bradlows last year in August so on Wedneday the fridge started making funny noise then I immediately reported the matter to SALES consultant Baby. I then got my ref: SAN70066-8 but since then no-one has called me. On Friday Baby said she will ask the manager Vusi to Call me but He never even bothered to call me. When I called him this morning he gave me an attitude. So is this the service we must get from Black managers in this stores. My staff is getting...

Category : Retail

(0) Replies

Country : South Africa

I bought a SANSUI fridge @Germiston Bradlows last year in August so on Wedneday the fridge started making funny noise then I immediately reported the matter to SALES consultant Baby. I then got my ref: SAN70066-8 but since then no-one has called me. On Friday Baby said she will ask the manager Vusi to Call me but He never even bothered to call me. When I called him this morning he gave me an attitude. So is this the service we must get from Black managers in this stores. My staff is getting...

Category : Retail

(0) Replies

Country : South Africa

Hi there, If Makro was clever they would cancel their online division. I placed an order online with Makro and have had no feedback about it. I have requested a refund of order MAK787345 as Takealot has accommodated me. Makro Online give no communication. Emailing [email protected] and [email protected] leads nowhere. I just want a cancellation and refund of order MAK787345. Please send this to the correct department for processing as no other Makro email gives a...

Category : Retail

(0) Replies

Country : South Africa

I cancelled my course with Damelin college last year September due to bad service and they promised to repay me in December and they never did then they said in January, they didn't now the telling me that they will pay me end of February.

Category : Education

(0) Replies

Country : South Africa

I gave my phone in to be repaired with an claim with all of the paper work, at first Cell c told me that they are struggeling to get thru to the insure company, then i went in to get the files and send it in my self, i emailed the files to c surance, i got my ticket and then i called them to find out what i need to pay in. But everytime i call then i sit at caller 25, and waiting to speak to them for an hour and a half, and when i get thru, the line drops. And i have to start from the start,...

Category : Insurance

(0) Replies

Country : South Africa

Telkom has refused to assist me with any of my queries. I have been trying unsuccessfully to get an installation from them. No response to emails and telephone calls. Call centre numbers are frustrating as nobody picks up. Eventually had to cancel their service and incur a penalty. Even their complaints email comes back undelivered as mailbox is full. This company needs to account for their poor service and misleading salespeople. Cost me a fortune to eventually get out of contract.

Category : Telecommunications

(0) Replies

Country : South Africa

Good day On the 23rd of November I went to Telekom in Sandton as I wanted to take a laptop contract. I was assisted by Thelumusa and my contract was finalised but as Thelumusa gave me the laptop, the other things were missing like external hard drive and the router was not the one which was advertised on the pamphlet. Then I told musa to cancell the contract as it is a wrong advertisement. But at the end of December I was debited R533 of which I went to the bank for it to be reversed.then...

Category : Insurance

(0) Replies

Country : South Africa

Bad service Zando order item confirmed is there i purchase 3 days later when have to receive delivery item out of stock really and refund take 5 days supposed to hand over gift now bad service

Category : Consultant

(0) Replies

Country : South Africa

I ordered a kitchen with granite tops from Builders on 15 December 2017. I had to immediately pay as no work will start without payment.Then it started. The measurements that Builders came and took personally at my house did not match the kitchen design, so we had to add another R 12000.00 that had to be paid immediately. We had to move plugs etc as when installation takes place everything has to be perfect. Then the cupboards arrived in January, no granite. We were told that it is different...

Category : Building

(0) Replies

Country : South Africa

Poor communication from staff at Vodacom blue route mall.its been nearly 3weeks that iv been struggling to get a phone, after iv taken my phone in to the store for repairs.I must constantly phone in and find out what is happening,I was told to come in and collect my new phone,just to get there and the phone is not in stock.spoke to the manager and he assured me he will address the issue and will make sure to get me a phone asap,a week later and no phone yet.I feel like canceling all my...

Category : Consultant

(0) Replies

Country : South Africa

PHAMACY DIRECT HANDED MY MOM OVER TO A COMPANY CALLED CREDIT INTEL PROFESSIONAL DEBT COLLECTORS WHO CLAIMED SHE OWED 477 IN DECEMBER 2017, END OF DECEMBER SHE PAID 400 AND NOW THEY SAYING SHE OWES 297 BECAUSE THEY HAVE INCLUDED CONTACT FEES(SMS AND EMAILS) WE CANT EVEN ASK FOR A STATEMENT BECAUSE WE GET CHARGED FOR IT BUT EVEN WHEN I CALLED ON MY MOMS BEHALF, I CANNOT GET A PROPER AMOUNT AS TO WHAT SHE OWED AND FOR WHAT BECAUSE THE PILLS THAT SHE WAS GETTING FROM PHAMARCY DIRECT WERE PAID...

Category : Medical Aid

(0) Replies

Country : South Africa

I purchased a pair of shoes for my daughter on the 8th of December 2017. It was the incorrect size so I called Spree and was told that I could rake it to my nearest drop off point and leave it there. I went to my nearest drop off point and my parcel had not been allocated to the system and therefore I could not leave it there. I then arranged that the courier collect the shoes from me, which happened very quickly, although not at the specified time that I had said so I rockes up from holiday...

Category : Retail

(0) Replies

Country : South Africa

I upgraded on 30 November 2017 and I was told that I would receive an iPhone 8 64 GB Space Grey in color within 2 to 4 weeks. I never received the phone. Upon enquiry I was told that they have no stock which was not told to me on my application date, (how can a company sell something whilst they do not have stock or at least inform the buyer of the situation.) I then phone the call center and was told that everyone was on vacation and I receive the phone within a week, I never did. I...

Category : General

(0) Replies

Country : South Africa

good day I bought a watch at Truworths westgate on 16-11-2017 and on 22-01-2018 the watch stopped working . I took it to a watch shop thinking the battery was flat and they said the watch wasn't working, I then took it to truworths and they refused to take the watch back to at least try and send it back to the manufacturer to fix it for me . They said it doesn't have warranty or gaurentee and they cannot assist me. regards sharon

Category : Retail

(0) Replies

Country : South Africa

I HAVE BECOME A MEMBER OF VHI IN SEPTEMBER 2017 AND WAS GIVEN AN TRAVEL VOUCHER SA WWW.TRAVEL-VOUCHER.CO.ZA. SINCE LAST YEAR I TRIED TO CLAIM THE FREE HOLIDAY AS STATED ON THE VOUCHER AND NO RESPONSE. THIS IS VERY BAD SERVICES AND IS VERY DISAPPOINTED.

Category : Travel & Tourism

(0) Replies

Country : South Africa

I made a loan online with this company.I after applying for the loan by sending all there requirements they send me a contract saying that my loan application was approved. All i had to do was to pay in a R2500 registration fee and after that the loan amount will be transferred into my account .I was very hesitant to do so because I never had to pay any fees for a personal loan, but i was send another form that said it was insurance on the loan and a new South Africa African legislation. I...

Category : Loans

(0) Replies

Country : South Africa

I moved into a small cottage on 15th of Nov 2017 and within five (5) days i bought and recharged the prepaid meter by idealPrepaid with 500 rand worth of electricity token then i knew something was wrong i called idealPrepaid and asked for itemised bill of the meter all i get was a 3 months bill then i realised i am paying for 229 units which i dnt have,i only have a small laptop,a rechargeable lattern,my phone and a psp vita that i only plug when charging n they are all electricity...

Category : STOP CORRUPTION

(0) Replies

Country : South Africa

I moved into a small cottage on 15th of Nov 2017 and within five (5) days i bought and recharged the prepaid meter by idealPrepaid with 500 rand worth of electricity token then i knew something was wrong i called idealPrepaid and asked for itemised bill of the meter all i get was a 3 months bill then i realised i am paying for 229 units which i dnt have,i only have a small laptop,a rechargeable lattern,my phone and a psp vita that i only plug when charging n they are all electricity...

Category : STOP CORRUPTION

(0) Replies

Country : South Africa

Hired a car through Hertz a while ago and was involved in an accident. Not my fault at all so reported this to them with all the details of the person responsible for the accident. Hertz had the car fixed and debited my credit card for the full amount of +-R11 000. Sent me a mail after numerous follow ups telling me they had acepted a 70% settlement without even contacting me to discuss the reason for the acceptance. After follow up again they refunded 49%. I have since been trying to get a...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Poor service they don't have time for customers been waiting for them to give me my things for an hour

Category : Building

(0) Replies

Country : South Africa

I am very frustrated because of the bad service I got from PEP stores at Kerk street in Johannesburg on the 25/01/2018. I bought a phone from them and used my card for the payment the cashier there named "Patience" told me the transaction declined, I had to re-do the transaction, upon doing so again I got 2 notifications which means I was double billed,I showed her and her response was "don't worry your funds will reverse back into your account" she also said should it jot, I should bring my...

Category : Retail

(0) Replies

Country : South Africa

I am very frustrated because of the bad service I got from PEP stores at Kerk street in Johannesburg on the 25/01/2018. I bought a phone from them and used my card for the payment the cashier there named "Patience" told me the transaction declined, I had to re-do the transaction, upon doing so again I got 2 notifications which means I was double billed,I showed her and her response was "don't worry your funds will reverse back into your account" she also said should it jot, I should bring my...

Category : Retail

(0) Replies

Country : South Africa

claim was approved Was given a list Repairers by insurance, to get quotations from them of which I feel is unfair as I am paying my insurance every month for this to be done on my behalf. Repairers are refusing to give me quotations based on a quotation I had as they need to physically evaluate the car. The car does not move, was therefore advised by the repairers to inform my insurance they need to request evaluators to evaluate the car. Sent feedback to my contact person (insurance) who...

Category : Insurance

(1) Replies

Country : South Africa

I purchased a cell phone at Power Fashion Factory Tsakane mall from a cashier called Ntabi Morare on the 27th Jan 2018 and she took my details and promised to Rica my sim card later that day and assured me that on the 28th Jan 2018 in the morning my sim card will be active but never did.

Category : Electronics

(0) Replies

Country : South Africa