We have moved into our current house about 4 years ago. And from the beginning Dihlabeng municipality has made a hash up of our account and thus frequently disconnecting our power only to connect it again the next day. They refuse to accept that the error is on their side and keep on saying that we are responsible to sort it out. It has also happened that they disconnect our power when in actual fact it was suppose to be for someone close by.I have a small child and it is upsetting to him and...

Category : Municipal

(0) Replies

Country : South Africa

Last night we took friends to Headquarters restuarant in Cape Town.(as we have down many times previously). We made a booking a week prior for 7.30pm. We arrived early and ordrered drinks at the bar area. This took half an hour as the waitor forgot one of our drink and then forgot to tell us that specific drink was sold out. Total wait for drinks 30mins. At 7.40 we asked to be taken to our table as we had not been called, as one would expect. We were told the table would be available soon as...

Category : Restaurants

(0) Replies

Country : South Africa

I just saw an ad on tv in Holland from the South African Tourism Board. It portrays Johannesburg as one of the safest city's in the world. Are they reffering to the same Johannesburg I know? The city with the worlds highest crime statistics. ARE YOU KIDDING ME?!? Is it supposed to show that South Africans have a sense of humour? Please don't tell me they are serious. How can they do that? Do they even know what safe means? What if people believe these blatant lies and decide to visit...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I have reported my landline faulty 15days ago. logged 3 complaints within this 15 day period for the landline being completely dead(no tone)and no technician has been sent out yet. I've logged a complaint online,then telephonically,an via sms. (1)Dear Customer, Fault 445CWZ040213 has been created for Service ID 0219550191 Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS.(2)Please note that a fault has already been reported on this telephone number. The...

Category : Consultant

(0) Replies

Country : South Africa

If you're ever in Durban DO NOT stay at the Royal Hotel in Anton Lembede Street. The only thing more rotten than the food they serve is the attitude of the frontline staff! Unless you don't mind sleeping on a tiny single bed in a room with a broken TV that makes a horrible noise! There must be better hotels even in Hillbrow!

Category : Travel & Tourism

(0) Replies

Country : South Africa

Had a solar geyser installed by Suntank - battled from September 2012 only finished 10/1/2013. Damaged awning to the value of R5000. They admitted to this when I started to ask when this will be fixed, they refuse to have it fixed. They now claim it was not their fault. Please be warned they make promises but do not keep any of it!

Category : Building

(0) Replies

Country : South Africa

I am being overcharged by hundreds of rands monthly even though i can prove that I am not over using my data,but no one can help,not their call centre agents/the personell that sold me the contract.I am extremely frustrated and wish that they were as helpful as they were when selling me their product.I will never recommend them or use them ever again, so be warned!!!

Category : Telecommunications

(0) Replies

Country : South Africa

can I get the way of getting back my R350 that I deposited to Nedbank legal Loan please help, those people are very cruel they are claiming of helping people they took our monies

Category : Loans

(1) Replies

Country : South Africa

I took my vehicle for a service at the Garage on the 6th of February 2013. I was phoned and was told I needed extras to be done for my major service. I collected it and I paid R2500 expecting for everything to be 100%. When I got into my car, it had car grease all over my steering wheel and my car wasn't even cleaned. (They had more than enough time to do it.) As I went through my invoice I noticed they charged me R260 for coolant which wasn't needed as I just recently did it myself. They...

Category : Motor Industry

(0) Replies

Country : South Africa

After purchasing two Clinque products. I went back to exchange one of the products for the correct one. Rukaya Khan the Clinque consultant, was extremely rude and didnt have stock of the correct product, thereafter persuaded me to take another product, I told her that I will try at another Clinque outlet, she sed no, she cannot refund me as the product has been used. Which was not true. I told her stuff the refund and keep da product as I will not be accused of such actions. The next day, I...

Category : Retail

(0) Replies

Country : South Africa

I am in the hospitality industry, I KNOW WHAT SERVICE IS!! and I know when someone at least tried to give service BUT THIS DIDN'T HAPPEN AT ALL!!! I opened a MTN contract for internet data stick in DEC '12, then it only worked for ONE MONTH!! I then went back on the 2nd of Jan '13, and to get a dual sim which a can use for my ipad! I went back AGAIN on the 7th of Feb, as my internet was still not working. they ASSURED me that in 36hours it will be working, this was done by the "supervisor...

Category : Internet Services

(0) Replies

Country : South Africa

I took a Sony Xperia Go phone, with Mtn. Being attracted by the phone being water resistant. Enjoying my new phone on a rainy with all the ports closed. The next day it did not switch on again, then took back to the store on the 24 November 2012, after the assessment it was deemed water damaged, and was never replaced. But I was really confused that, Mtn and Sony displayed false and misleading information to me as a customer. The product*phone* did not satisfy its intend use and would...

Category : Telecommunications

(0) Replies

Country : South Africa

Hi. I just want to know why all the advertsmets while showing a series?? This is one of the resons why all the people of south africa are moving away from sabc and etv. Damm,like every 10 minutes!! Top tv broadcasted the first time for no advertising between movies and series shows.. It is sutch a turn off,you will loose all your supporters because of this... Are FX and fox entertainment becoming the new E-tv ??? Pls,stop this,lots of time for adverts after a show (series show) and...

Category : Entertainment

(0) Replies

Country : South Africa

I had a new battery installed in my dive watch.The watch got damaged by getting water in the watch. The company that replaced the battery have said that there was some sort of chemical that destroyed the watch inside nad they accept no responsibilty for this. My Contact details are garthw.whittaker @gmail.com Contact me before you send your watch to this company in Pretoria

Category : General

(0) Replies

Country : South Africa

Phillip Rabie is a handyman from PTA. On several ocassions he arrived on site with different teams, without doing any proper Maintenance Work - fixed a few lights here and there,but we still experience the same problems as was fixed by him. An amount of R4000.00 was paid to him on 15 December 2012 to do several repairs. Since then Phillip made many promises with the words "God Bless" mentioned at least 3 times in a sentence, but never pitched again. We cannot get hold of him, as he don't...

Category : Home Improvement

(0) Replies

Country : South Africa

Bought a bed from Dial-a-bed at their online shop on the 28 January 2013, a Restonic double bed set for R3199. Paid for it and send them proof of payment. Send them email following day to check my order. NO REPLY! Phoned them to check my order. NO ANSWER! Got a phone call to tel me that they are going to send me a King Koil bed, not what I have ordered and no reason as to why they are not going to send my original order. I phoned back to say I don't want that bed I want my order, NO ANSWER!...

Category : Retail

(0) Replies

Country : South Africa

I bought a bed on 28 January 2013, paid for it and send proof of payment. I sent them email to check my order. NO RESPONSE!!! I phoned them to check my order, the lady, Amanda, said that the bed I ordered was in stock and that it would be delivered on saturday, 2 February 2013. NO DELIVERY! Phoned again on teusday, they said that they will phone me back. NO RETURN CALL! Phoned again, said that the bed will be delivered on the 7th February 2013, NO DELIVERY! Phoned again today, said they would...

Category : Retail

(0) Replies

Country : South Africa

I spent a night at Leaves Lodge in Nelspruit. I had previously provided an authorisation to deduct the deposit from my credit card account. When I left, I was presented with an invoice which I settled in full. I was surprised to find that an additional R165 was deducted from my credit card account without my authorisation. I later found out that this was supposed to be for a meal. I did have the meal. so that's ok, but I never received an invoice and did not authorise the deduction....

Category : Travel & Tourism

(0) Replies

Country : South Africa

The service is terrible. The owners are unreliable and untrustworthy. They constantly miss deadlines set by themselves. Not proactive in resolving problems and coming up with solutions like most good contractors would, instead they would rather constantly come up with creative excuses as to why their work is not done. Worst of all, they do not communicate. I, as the client/customer, have to be the one constantly chasing them and finding out what is happening. They have no concept of what...

Category : Home Improvement

(0) Replies

Country : South Africa

The service is terrible. The owners are unreliable and untrustworthy. They constantly miss deadlines set by themselves. Not proactive in resolving problems and coming up with solutions like most good contractors would, instead they would rather constantly come up with creative excuses as to why their work is not done. Worst of all, they do not communicate. I, as the client/customer, have to be the one constantly chasing them and finding out what is happening. They have no concept of what...

Category : Building

(0) Replies

Country : South Africa

My jacuzzi would not work and i called Consolidated Spa Services. They arrived and said there is nothing wrong with the jacuzzi but the problem is that the electrical power cable running to the jacuzzi must be faulty as there is no power and i must call an electrician. They charged me R712.50 for a call out fee which i paid and then phoned an electricial who came out and i stood next to him when he tested the power and the power was 100% fine. it was a fault with the jacuzzi. i reported...

Category : Electronics

(0) Replies

Country : South Africa

Ons was ook gekontak deur legal loans (black bird)en my man als gevolg om te doen ek was reg om die geld in te betaal toe google ek eers en ek net dankie se die side ons R350.00 wat ons nie regtig kon verloor het gespaar en maande se kopseer

Category : Loans

(0) Replies

Country : South Africa

Telekom gate branch, is always understaffed, and there is usually one consultant that is only available,and the others are walking about aimlessly. Customers wait for long periods of time before they can be attended to.

Category : Telecommunications

(0) Replies

Country : South Africa

For the last 5 years I have dealt with a lot of companies providing hosting services. Never in my life have I come across a company where people tell you to close your account and they are not giving me a refund. Never have I dealt with a company that deliver such poor hosting service and that are so expensive and that deliver such poor service. They take forever to answer a support email and every time there is a problem my websites gets the blame although they operate fine on other servers....

Category : Internet Services

(0) Replies

Country : South Africa

Ihave been a vodacom user for the last ± 10 years. I recently took out a contract at Vodacom, paying R320 p/m for a BlackBerry curve 9360. I took out the contract around February/March 2012 and since then I have only had problems with the network and service of Vodacom as a service provider. The first problem is that I specifically chose the 9360 as it has the 3G option, which is must faster than the EDGE option and from day 1 I had issues with my internet/network connection. The 3G...

Category : Telecommunications

(0) Replies

Country : South Africa

On the 17 of January I went to volksrust police station to report that by my house there was a break in and then went to ellerince in volksrust to report my case.I gave all the details with my case number but I haven't received anything from the store and I am a paying customer I paid all my arrears so I can be up to date,this is the reason why I am submitting my complain I am not happy at all because I will paying again soon please help me

Category : Insurance

(1) Replies

Country : South Africa

Sometime last week we reported a faulty alarm system to ADT Security. On 30 January 2013 an technician was sent to fix the problem. He replaced a set of three door contacts. We duly paid the required fee. The problem that was reported and allegedly fixed persists. On reporting the matter, I was told that we have to again wait in a queue, as if we were reporting the matter for the first time. I think this is grossly unfair as we have already paid for virtually nothing. I think that such...

Category : Security

(0) Replies

Country : South Africa

ACCOUNT NUUMBER: A3048592 - D Veldsman On 15/012013 we took our Blackberry 8520 into the Cavendish (claremont) branch for repairs as the it freezes, speaker problem, etc. On enquiry we were told to take along the deliver details as it was ordered direct. We were told that the phone will be back within a week and half and they will contact us. Two weeks passed and since Monday my husband has been phoning continuously to find out if the phone is back to collect. We just couldn't get through...

Category : Electronics

(0) Replies

Country : South Africa

This company is a true example of bad service. GM Craig Cawood has been trying and failing badly, to get our systems up and running. We have been waiting not months, but years for this company to tailor-make our on-line computer system. We have been painted a beautiful picture of what he can do for us, but have had very little delivered. What an absolute waste of time, if we knew how badly this company treats existing and new clients, we would not have bothered investing time and money...

Category : Computers

(0) Replies

Country : South Africa

From Heaven on Vaal to Hell on the Vaal. Taking my parents for a surprise weekend getaway to the quiet and peaceful Vaal River was something I was very excited about and planned for a whole week. I found accommodation at a place called Heaven on Vaal, which promised peace and tranquillity, the photos were magnificent and other guest reviews seemed to be happy with the beautiful view. We booked and received confirmation for the weekend and we had to book in on Friday between 14h00 – 18h00....

Category : Hospitality

(0) Replies

Country : South Africa

We travelled with SA Airlink. First of all they did not allowed all the luggage on the plane. We specially made an effort to drop the goods at Cargo and they were aware of it. All the other luggage was already booked on the plane. After we got back from cargo Airlink refused to let us on the plane. They said we were 2 minutes late. Now we have to buy another ticket. The took of all our luggage from the plane and this was a bigger hassle than to give us permission to board. They knew that we...

Category : Air Travel

(1) Replies

Country : South Africa

Good day On 26 December 2012 I flew via JHB (SA236) from CPT (SA354) to London Heathrow for my 3 week holiday with SAA for the first time internationally. The long flight there (SA236) was not too unpleasant, the staff were friendly, only thing was the facility door in Economy was broken and the bathrooms were so dirty I didn’t even want to use it. Secondly, on my way back, departing 13 January 2013 on flight SA235 to JHB, the flight once again was not too bad, except for the flight...

Category : Air Travel

(0) Replies

Country : South Africa

I upgraded my contract with cell c on 14 January 2013 and the cell phone was deliverd on 17 January 2013. That very same date i called their call center to request for a sim swap since the new cell phone came with a micro sim card. the call centre agent then escalated my request to the CELL C sim swap department and promised me that the department will call me as it at takes 24 to 48 hrs for the sim swap to be made. Then on 21 February 2013, i called them again and i also called on 22 and...

Category : Telecommunications

(0) Replies

Country : South Africa

I am not shocked to see the many bad reviews of this place. Unfortunately i too experienced the same poor service yesterday by a lady named Anna. We called at 18.30pm to say that we would be 10mins late for our 7pm reservation to which Anna was very rude to my wife. Upon arrival i too was victim of her snotty attidtude when i just merely asked for our table. FInally i had complained that my lamb shank was terribly salted to which i was told was normal when cooked in a red wine...

Category : Restaurants

(0) Replies

Country : South Africa

Tzaneen area Limpopo Vodacom signal not too bad but they need to increase tower capacity to accomodate more callers. Every day we phone and calls simply get disconnected ! This has been going on for months on end.I wanted to do a network swop and Vodacom wanted R8924-00 to cancel Talk 500 package! What a help! Pay up and shut up attitude !

Category : Telecommunications

(0) Replies

Country : South Africa

I Entrusted the team at Classic Restorations in Brakpan to restore my classic motorcycle. I had already stripped and powder coated all components. All That was required by them was to reassemble the fairings and components, chrome the exhaust and wheels, tune the simple 2 stroke engine (which was previously running)! And doesnt run anymore.. I know this was a small job compared to other rebuilds. However I didnt expected to be overcharged by R15000 for the task, they lost parts I supplied...

Category : Motor Industry

(2) Replies

Country : South Africa

I AM EXTREMELY UNHAPPY WITH THE SERVICE WE ARE GETTING FROM THE RECEIVER OF REVENUE IN REGARD TO THE SUBMISSION OF TRANSFER DUTIES AS WELL AS THE NON COMMUNICATION FROM THAT OFFICE AS WE ALWAYS HAVE TO GO VIA A CALL CENTRE AND HONESTLY THE PEOPLE ASSISITING HAVE NO UNDERSTANDING OF WHAT TRANSFER DUTY IS OR WHY A RECEIPT HAS NOT BEEN FORTHCOMING. ALSO TO WAIT 24 TO 48 HOURS FOR SERVICE AFTER A CALL HAS BEEN LOGGED, DELAYS THE SERVICE THEY WE CAN GIVE OUT CLIENTS AND IN RETROSPECT THE SERVICE...

Category : Government

(0) Replies

Country : South Africa

Nearly 10 months since collections of goods in Cape Town, shipment still not delivered. Little to no communication with the company, calls not returned. JW&Co not paying Australian company for overland moving of goods to final destination, not communicating appropriately with Australian company. Extremely unprofessional and dishonest business practice by this company. Avoid them at all costs!!!

Category : General

(1) Replies

Country : South Africa

no network in my area

Category : IT

(0) Replies

Country : South Africa

I would like to be contacted with regards to the following complaint for reimbursements. The reference number is KEQ430. My son was to catch the city2city bus from Belfast Mpumalanga to Pretoria on the 7th of December 2012. The scheduled time for the bus to arrive was 12h30 in Belfast and my son arrived at 12h00. At 12h40 a second city2city bus arrived travelling in the opposit direction and my son proceeded to enquire of the driver where the bus to Pretoria was. He was told that the bus was...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Abaqulusi - AGAIN! Well done, you must be one of the worst in the country! No water in our village (outside main town - a minus to start with) and told when went off yesterday that a back ackter (however it's spelt) will come out next day to dig hole to begin mending broken pipe. Guess what? No sign of anything and it's over 24hrs! Yes, you are supplying a truck of water - from our own dam over the road, but if the machine does not arrive tomorrow, does this mean no water all weekend?...

Category : Municipal

(0) Replies

Country : South Africa

cancelled service last year and paid R125.00 on the 03/11/20011 and was assured by the lady that service was cancelled and debit order wouldnt be going off, and guess what debit order still going off every month, email this morning and was advised that cancellations have to be done by email and not telephonically, so number one R125.00 has been paid and told that service is cancelled and debit order will not be going off, no I have to fork out yet again, and still pay Jan and Feb, you have...

Category : Internet Services

(3) Replies

Country : South Africa

Bad attitudes bad client service. Had an account with themfor 3 years. They never deducted and want to claim now? We thought everything was ok because they renewed the account every year. Is there no account control? George and Anri are the rudest people if met in my life.

Category : Internet Services

(1) Replies

Country : South Africa

Monday 14 Jan 2012, our home was burgled for the second time. At 07h30, my mother received a call on her mobile from ADT saying that our alarm had gone off, and they asked if everything was okay and if they should dispatch a vehicle. Mom instructed them to send a vehicle immediately as she was stuck in traffic. She in the meanwhile notified me and I tried to contact Dad at work to see if he could check the house. Mom reached home at about 07h50/08h00. She arrived before ADT did. We later...

Category : Security

(0) Replies

Country : South Africa

For days now vodacoms black berry services have been down. Since I'm using my outher black berry wich is with mtn to lodge this complaint I asume the problem is with vodacom and not black berry. When one phones vodacom custemor care u are simply told the prob is ongoing sorry good buy. That helps me and my busines zip. I wil now be switching all my phones to anouther network. No use having a smart phone when u have a stupid network

Category : Telecommunications

(0) Replies

Country : South Africa

For the past two years, since returning to South Africa, I have been trying to change my phone number and account into my name (from that of my parents). I've visited Vodacom Branches 10+ times and I have had to phone multiple people: Accounts, Credit, Sales Consultants, Heads of Customer etc. I've presented the same Documentation 6+ times to different people to get the Account changed into my name (Bank Account, Proof of physical address, Affidavit from Father, Mother's ID, My ID, etc.)...

Category : Telecommunications

(0) Replies

Country : South Africa

My Kia broke down 2weeks after the service at imperial select midrand.Its 3months later and still waiting for my car.They dont phone me back,i always have to phone them!when wanted to sell me the car they went out of their way,now dont give a damn! Gave me an old sandero to drive with and girlfriends handbag got stolen with key in it.Asked them for spare key and told me they dont have one and i must buy one!Told them its not my car nor my responsibility and they just bluntly dont care.they...

Category : Service Stations

(0) Replies

Country : South Africa

MTN BAD SERVICE I did an upgrade on the 8/01/2013 and it was approved by Lebogang who works at upgrades department and the guy who delivered the phone did not accept my copy of my passport yet it was certified and i even showed him the original passport(the reason he refused to accept it, he said the photo on the passport is not clear.Then i have questions for u mtn does it mean that the commissioner of oaths are certifying fake documents,do you still want foreign nationals to apply for...

Category : Courier

(0) Replies

Country : South Africa

R14000.00 down the tubes!!!!!! Despite the huge rave about how you have a year warrenty that protects the motor! I have had this thing for 7 months i waited from the end of Nov (because they were closed) i also emailed than with the problem. On the 8th of Jan i call owner Ivan to get some feedback i was told: YOU HAVE HAD YOUR FUN NOW ITS BROKEN I WILL LOOK INTO IT, BUT MOST PROBEBLY YOU HAVE DAMAGED IT!!!! wow this is the owner? i got my own guy out he fixed it same day!! the ampele was...

Category : Home Improvement

(0) Replies

Country : South Africa

I applied for a cellphone and laptop contract a month ago at MTN in Stellenbosch in the Eikestad Mall. These contracts was both approved immediately. Sadly till today I have not recieved the goods. After 2 weeks of doing the app I visited the branch to find out how far the application is since no one even bothered to notify me of the progress. I was told the laptop was not yet delivered. I visited the branch after 3 weeks twice, again I was told to just wait. No feedback give. After the...

Category : Telecommunications

(0) Replies

Country : South Africa

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