On the 29th April, I paid the TOPTv rental for May, we called in and the gentleman on the phone that day was super, he reconnected us in a matter of minutes. 4 Days later, toptv discontinued our service, after calling in they said we had missed a payment, and they had run a statement that was sent to us (last statement was in December 2012) and therefore could not reconnect. I called back and asked them to explain it to me, with which i was told i am not the account holder so they cant talk...

Category : Satellite Services

(0) Replies

Country : South Africa

Ons het op 30 Desember 2010 ‘n leer sitkamer stel, wat op ‘n uitverkooping was, gekoop vir R12 999.00 by Mattress zone te Wonderpark Sentrum. Ons is meegedeel dat dit ‘n egte leer stel was met ‘n 1 jaar waarborg. Voor die jaar waarborg verstrek het, het ons ‘n klag gelê omdat die spons binne in die banke onder begin uithang het en die leer het begin afskilfer. Dit lyk baie sleg en sit ongemaklik so. Ons was baie onsteld omdat ‘n regte leer stel, wat nog nie eers ‘n jaar...

Category : Retail

(0) Replies

Country : South Africa

on 08/05/2013 called techinical dept for the alarm not being activated when locking up premises spoke to Nicole ,she asked me to lock up at lunch time and let all my staff out and activate alarm and call her back . I did as she asked AND WAITED FOR 15 MINUTES ,there was no reply . I press the panic button and there was response from a male who told me that he will put me to techinical dept ,still no one answered the call in the techinical dept . I dailed again and went to the control dept...

Category : Security

(0) Replies

Country : South Africa

Firstly I received a flyer advertising the integrated heat pump product for a rate of R11499 with an asterisk next to it stating clearly 'All prices include vat, installation and Eskom rebate'.. When I call to book and make payment suddenly there's a R3500 installation fee and they have all sorts of excuses. They have since changed their flyer. I negotiated a new installation fee and paid upfront, I even sent them a picture of where the installation was to take place (replacing existing...

Category : Electronics

(0) Replies

Country : South Africa

I phoned the dealership whom are conctracted under ADT as i still have my guarantee with them to come fix my alarm system on the 30th April i spoke to Lynette who promised to ask the technician to phone me which wasnt done. I then made a follow up with Lynette on friday 3 May were she promised to make sure that the technician phones me today which never happened. I then phoned the ADT Head Office were i was told im still under warranty with the dealership so they cannot help me i indicated...

Category : Security

(0) Replies

Country : South Africa

I gave my over locker for repair and service, and it was returned without a thread pole. Management says they don't have any thread poles, so my question is how did they test the machine without one? They now expect me to buy one at R700. That is ridiculous after I paid R2900 to repair. Head office has promised to contact me a week ago and I am still waiting. I think I will rather buy another brand in future.

Category : General

(0) Replies

Country : South Africa

I bought my son a skinny jeans as part of his birthday gifts at Vangate Mall after work (approximately 5pm)on Thursday the 2nd May 2013. When I got home my son fitted the jeans on only to find its too small. In his excitedness he took the tag off before putting the pants on. I took the jeans with me to work the next day as I was going to change it after work. I went to Westgate Mall Edgars after work which was 3rd May 2013 and the store manager, Nadine Engelbrecht inspected the jeans turning...

Category : Retail

(3) Replies

Country : South Africa

Why is TopTV in S.A. There is no service worth your money with them!! Either they remove channels and replace them with fashion channels why? Be real this is South Africa not Paris or Hollywood. 1% might be interested in these Fashion channels!!! The rest buy there close from Jet or Pep stores. Or channels has been on we have a problem for 2 days long.TopTv can't even solfe a probleme within the first hour it takes them 24 hours from the 2-5-13 17:00 to 3-5-13 17:00 wow this was top speed...

Category : General

(0) Replies

Country : South Africa

Monday 22 April Registered & logged in on Virgin Websige & requested call back regarding applying for a contract. Was contacted on Wednesday morning. Upon verification of personal details, there was unfamiliar contact numbers and account information which was given to me by the Tele Agent. I informed him that this information was incorrect and that I had never had an account with the mentioned clothing retailer, nor had I ever resided in the Western Cape. The gentleman said that he would...

Category : Telecommunications

(0) Replies

Country : South Africa

On 29 April 2013, I received an sms to cobgratulate me that I am now a new client of Cell C. I deleted the sms, from that time, Icould not make phone calls, receive any etc.I went to Vodacom Village Square Randfontein, just to be told that my simcard is blocked and been taken over by a Cell C customer. They send me to the Cell C shop in the same centre where I was told that my number had been given to another client who registered a phone at Cell C, Westgate. The told me to go back to...

Category : Scams

(0) Replies

Country : South Africa

2012 October I opened an account with vodacom and took a Nokia lumia 610. The subscription was R134 pm x24. I was given 100 megabyte of data per month. I had two sim cards, the contract sim and my prepaid sim. I would the data bundles that they give and if I over use it they would debit from my account immediately. In November 2012 I wanted to pay more than I was paying so that I can finish paying quick. I went there and they told me that am owing R2400. Nothing happened on my bank account...

Category : Telecommunications

(0) Replies

Country : South Africa

I had a problem with my NEDBANK personal loan debit order going off on the wrong date repeatedly. After communication errors due to a language barrier at the call centre, I send an e-mail on Friday 26th of April 2013 to NEDBANK CFO (Chief Financial Officer) Raisibe Morathi informing her about my debit order problem and asking, if possible, I would like for a English speaking person to contact and assist me to sort out the problem?. NEDBANK CFO Raisibe Morathi replied by verbally attacking me...

Category : Banking

(0) Replies

Country : South Africa

I’m an engineering student, currently studying at Stellenbosch, who moved to a new flat this year. I need internet access for my studies and so on the 9th of February, I made the mistake of taking out an 8ta Internet 10 Promo contract. I checked 8ta’s coverage map carefully before the signing of the contract, but on the 11th of Feb when I got to my flat I had absolutely no reception despite what the coverage map displayed. The very next day I phoned 8ta, hoping to resolve the problem...

Category : Telecommunications

(0) Replies

Country : South Africa

We bought a BMW X3 2.0d M Sport at BMW in Tigervalley. And it have been and endless story with the customer service. The car did not have PDC installed, so we decided to install that (included in the price), but it was not any available times, so we had to wait a 2 weeks which was ok. But when we got the car home and had a closer look, there was still tape marks on the car, so we had to return the car to buffer out that, so the car came back again, but still not all the tape marks was gone....

Category : Motor Industry

(0) Replies

Country : South Africa

Dear Readers Me and my wife sign up with African Club Innovations which was my biggest mistake ever cause non of the things was as promissing as what we were explained to us by the so called Rep, he didnt gave us all documents, which places we can go visit,so i didnt gave them the deposit which they ask from us luky us.The Rep told to pay the deposit within 3 days and if not so he'll do a cancellation so we went and do resurch and see some coplaints from different people so we called the...

Category : Financial

(1) Replies

Country : South Africa

I have been a Reseller with Amplehosting for the past 5 years and late in 2012 my nightmare began. Firstly, one of my client's Online store website was mysteriously deleted on their server and they couldnt restore it because they didnt have backups. This is the website I took months developing. The just said: SORRY WE CAN'T HELP YOU. Secondly, when I went through my online statement I realized that I have been charged for some of the services that I have cancelled with them. I...

Category : IT

(1) Replies

Country : South Africa

My Ducati Multistrada 1200 has a recall on front suspension. Not unsafe, merely an irritating problem. Ordered parts 4 months ago. I called regularly but, despite promises to call back, no one ever did. Phoned again yesterday, but now the parts are on "back order". What a load of rubbish. I don't think they ever ordered the parts. Come on guys 4 months - the parts could have been flown here with a carrier pigeon already. This is one of the most expensive motorcycles in South Africa,...

Category : Motor Industry

(0) Replies

Country : South Africa

I paid my account through these lawyers which I finished to pay in February this year and had received a settlement letter. They still deducted for March, I phoned them and they denied ever getting the money it took me the whole 4 weeks to them to finally admit to receiving the month. It was then another fight for a refund and they finally said I must go and fetch the cheuque,when I get to them they gave a cheque which was less than the original amount saying they deducted 10% collection...

Category : Financial

(0) Replies

Country : South Africa

On more than one occasion I have been faced with impolite and uncooperative staff at the MTN shop in Summerstrand village. When I received an upgrade I ordered accessories and covers for my smart phone and went in once a week to collect them only to be told, in an unapologetic manner that they "had not yet arrived" - 8 months down the line I am still waiting. After about a month my phone had a chip in the body that caused no mechanical damage but would have been prevented had the sales staff...

Category : Telecommunications

(0) Replies

Country : South Africa

I sent an email to [Email Removed] on the 17/04/2013 instructing to cancel my contract with ADT, giving one month's notice. My 3-year contract expires on the 18/05/2013. I advised that without breaking contract - cancellation must be effective from end of May 2013. I also supplied my reason for cancelling (have become too expensive). I received an email back with a ticket no. I've even spoken to Vusi Mabote in call center to follow up, he advised that no cancellation was received & asked that...

Category : Security

(0) Replies

Country : South Africa

I placed an order for purchase of goods to the value of R1200 on 5 feb. I was told it might take 4-6 weeks for delivery. I was more than happy to wait. On 14 Feb I was told that those items were no longer available and that I could order something else. Marihett also said she will still try and see what she can do to get the others. on 5 March was told that one of the smaller items arrived but no feedback on the prospect of the rest. She said the one item was at the post office but she...

Category : Retail

(0) Replies

Country : South Africa

My office gets Locked if I'm not home as my business operation deals with clothing And I have had my samples stolen before. The day a Telkom technician stole a gold wedding band out my office was 2 weeks ago. I am 31 weeks pregnant and couldn't go downstairs with the technician and explained I had a suture in my cervix and supposed to be on bedrest. I had unlocked my office for the adsl installation and explained where the area was that I presumed was the connection. He had the office to...

Category : Telecommunications

(0) Replies

Country : South Africa

My Statement of 03/06/2012 = -R0.01.No further Statements,e.mail or coms.Now I am blacklisted,must pay a Lawyer extra and when I ask, get referred to next and next.... person . I owe them.How must I know? I phoned customer care asking for a statement and somebody to call me to explain. Nothing. You must pay!!They don't care as long as you pay. Phone the Lawyer, Same story. Please pay now.What? No statement? I will pay but feel sold out. No more Vodacom for me or family . Thank you for...

Category : Telecommunications

(0) Replies

Country : South Africa

Legal loans They aprove you on loans and keep on phoning an sms you all eager to give you a loan they aprove you then you have to pay in just over R350 when they receive money the eagerness goes away!! Then u have to phone all kind of call centres,waiting in a que spending over R200 worth of airtime and still not getting anywhere eventualy after lots of money spend,way to many paper work done,they email you saying you have been declined due to bad credit criteria! We don't even have...

Category : Loans

(1) Replies

Country : South Africa

Hi there, I've paid our account on Saturday & eversince then been struggling to get our phones connected. I've been phoning since Monday morning and my account at work must be sky high and I'm still getting nowhere. Not the Branch in Stellenbosch where I made the payment, the one in Paarl is of any help. I've phoned customer service from the morning till night, I've faxed proof of payment, emailed it. I'm am now at the point of no return & feel like going to the daily newspaper. Thx Mtn for...

Category : Consultant

(0) Replies

Country : South Africa

RE: Final Demand from Autopage Cellular Head Office received on the 22nd April, 2013 To whom it may concern On the 22nd April, 2013, I received an email of final demand from Autopage Head Office requesting payment on my account. I find it quite entertaining that none of your hard working staff had contacted nor invoiced me prior to your email pertaining to your demand; knowingly payment has been made via debit order above and beyond the monthly subscription rate of R 471.00 dated the...

Category : Telecommunications

(1) Replies

Country : South Africa

Splashout is a boat repair shop in Durban run by Mr Rudi Kerkhof. I contracted him in Jan 2012 to repair my Yacht lying in the Seychelles. He removed the engines in March 2013. By July 2013 everything was ready for him to return to the Seychelles and to complete the engines and prop shafts. I paid him R45000 in advance for the trip.It is now end April 2013, and the work is still incomplete. My loss and inconvenience is enormous. He is very difficult to get hold of and I am preparing legal...

Category : General

(1) Replies

Country : South Africa

Enough is enough! Vodacom is an inefficient and incompetent organisation. On 23 March, 2013, I went to the Vodacom shop at Clear Water mall to upgrade my phone. I had a Black berry Curve and was told that I was entitled to a Black Berry Curve. All the required documentation was signed and processed and I was handed the phone. It was not tested before it was given to me. After a few days, I realised that the phone was defective. It was over heating and the internet connection was...

Category : Electronics

(0) Replies

Country : South Africa

After spending the whole day on the 18 April with no service, I use my ipad to check emails on the 19th. When I check my balance at 7:30, all my data, including the night surfer has zero balance. when I call them they say I used 900MB of data whithin 2 minutes in the morning and they cant explain the zero balance on night surfer. 8TA SUCKS.

Category : Telecommunications

(0) Replies

Country : South Africa

My conection to the internet is`nt alway online I get disconected round about every 10 min. My steam account lose conection with the server even when my intenet is online. I keep getting cant conect to the server. this is driving me nuts dan you please give me an answer to this problem, and it is extremely slow.

Category : Internet Services

(0) Replies

Country : South Africa

We purchased a repeater for mobilerepeater.co.za to boost our cell phone and 3G signal in January. We were assured by Ryan that delivery will be 3 to 5 working days. Once you pay that is the last you will hear from mobilerepeaters. After four weeks of waiting we emailed and called them countless times, only to be shrugged off and told that it’s on its way. By February we got a call from TNT couriers that they need all our detail to get the repeater through customs and of course a fee of...

Category : General

(0) Replies

Country : South Africa

The Manager at the Newcastle Mall (Kwa-Zulu Natal), is very unprofessional and has no respect for clients. I am a loyal client off vodacom for the past 17 years and such manager told me to take my business elsewhere. I needed assistance with a sim swop and only had a drivers licence as identification. He refused to assit me and was rude and unprofessional

Category : Telecommunications

(0) Replies

Country : South Africa

I got a massage from legal loans saying that i pre-qualify for a loan of upto R60000 but im happy i found this site to save me from a big mistake.

Category : Loans

(0) Replies

Country : South Africa

FRAUDULENT CONTRACT! I have an 8ta contract and phone of around R417.50 p/month which my wife uses for her business (for the free landline number). During January a telephone marketer called her and she was polite enough to listen to him, but she also refused the contract he was marketing. The next bill we received in February stated that the contract has been changed to R1266.50 p/month with an addisional R1700 penalty for changing an existing contract!!! No communications or new phone, just...

Category : Telecommunications

(0) Replies

Country : South Africa

I was well impress when I found the website of Daleglen Property Group as they were rather accommodating as to the apartments on offer. As I applied for immediate accommodation. I was told to fill in an application form along with bank statements, personal info etc. By doing this, you are informed to wait 3 days to be certain if your application has been successful or not. Further more my disappointment is not with the procedure of the matter but rather with the 'LACK' of client service and...

Category : General

(0) Replies

Country : South Africa

Chillies has put on a lapa for in January 2013 We have discovered and leak which is quite bad and reported it .Todate his promised to come serveral times and he never turned up .He should be removed from all Home Improvement magazines cause he is unreliable and the service is shit .

Category : Home Improvement

(0) Replies

Country : South Africa

I have 2 cell contracts with Vodacom. My first BB curve 9360 I got in February 2012 gave me numerous problems. I sent it in for repairs on 02.11.2012 through Hificorp. 26 days later I got my phone back,was informed that it couldnt be repaired &was replaced. I fully charged the phone before using it. 9 days later I started having same problem again regarding the battery life.I requested a replacement battery -was told I should send the phone in again.I depend on my phone for work so that wasnt...

Category : Telecommunications

(0) Replies

Country : South Africa

Well after reading all the complaints about Unisa, it makes me feel a little better that I am not the only person who has suffered through their non-existence!! I have been trying to contact ANYONE, on every available email, phone number etc. I either get no reply or an automated response. On the rare occassion that someone has ACTUALLY answered their phone, they don't have any idea what they are talking about! SICK AND TIRED OF THIS! Can you just imagine what an effort it must be to get...

Category : Colleges

(0) Replies

Country : South Africa

With the new R1.20 per minute billing for prepaid customers is just a bunch of bullsh#t...happend a couple of times to me will reload my acount with R30 and didn't even talk for 3minutes and my airtime is finished what a ripoff.. Phoned in to MTNs call centre and what bad sirvice if got and won't even talk about the aditude...I'm never going to use this “sirvice provider“ ever again I will rather make use of somoene els..thanks allots MTN for your shit sirvice and signal...

Category : Scams

(0) Replies

Country : South Africa

My phone (Samsung Galaxy S2 – i9100) battery has been spontaneously draining from about 40-50% to zero. When I got the phone, I was told I need to use the Glen for any repairs/problems as it is the nearest service centre. When I first handed it in for repairs at the Glen, I was told to keep the battery & back cover of the phone. They did a software update to the Ice Cream Sandwich version but the problem persisted. Due to the Glen being too inconvenient to get to (its about 45minutes...

Category : Telecommunications

(0) Replies

Country : South Africa

I bought Hyundai i20 at Avis in Pretoria Address number 70 Schoeman street , it was on 21 000 km fairly new . After a year /this month I discovered my bumper was glued it had no clippers or manufacture panel beating procedure on the right side. I then phoned Avis to inquire about the problem and the sales rep said I can come to them to see if they can make a plan and on my arrival I was introduced to the manager, very rude manager Budd Hunsdale ,he told me if I was not parking at a steep...

Category : Motor Industry

(0) Replies

Country : South Africa

i took my child to hospital during december 2013. Mediclinic Nelspruit and later transferred to Unitas in pretoria. i received calls and letters about unpaid claims to the amount of R35000.00. i have never skipped by medical aid contributions please help Gems medical aid 000065497 0726991306

Category : Education

(1) Replies

Country : South Africa

8ta gave me a phone that was not working and after 9 months they are unable to solve my problem. They have the worst service I have ever recieved from a provider I would suggest that if you have a broken phone it would be easier and cheaper to buy a new phone.

Category : Electronics

(0) Replies

Country : South Africa

HI, I BOUGHT A BED FROM DIAL A BED IN GEORGE ON 2 MARCH 2013. 5 WEEKS LATER...STILL WAITING FOR IT TO BE DELIVERED. I PHONED THEM DAILY...EVERY DAY THERE ARE NEW MANUFACTURED EXCUSES WHY IT CANNOT BE DELIVERED... WHEN I BOUGHT IT, I HAD TO PAY IMMEDIATELY BEFORE ANY ACTION COULD BE TAKEN FROM THEIR SIDE. NOW THAT I HAVE PAID, NO ACTION FROM DIAL A BED. I EVEN ASKED THE MANAGER WHAT THEIR COMPANY NAME MEANS. SHE EXPLAINS : YOU DIAL, WE DELIVER WITHIN 3 - 5 DAYS.... I BELIEVE IT'S TIME...

Category : Home Improvement

(0) Replies

Country : South Africa

My wedding was Dec 15 2012. He told me I will have my photos after 2 months. After 2 months hearing nothing from Nelis I phoned him and he said December Brides usually wait 3 months for their photos. After 3 months I had to once again phone Nelis regarding our photos and then he apologised but he had to move offices etc and that is the reason for the delay. After 3 months he handed my bridesmaid a dvd. No photos. I still had to look the photos over and decide which once I wanted him to print....

Category : General

(0) Replies

Country : South Africa

Fault developed with Whirlpool dishwasher (still under warranty), contacted service centre on 10 March, engineer arrived 2 days later and removed control panel. Numerous calls made to local repair company without success. Contacted Whirlpool service centre on 25 & 27 March each occasion promised to call me back and never did. Contacted them again on 2 & 3 April and again received promises of a call back which never happened. Like the actual Whirlpool products, but beware purchasing...

Category : Electronics

(0) Replies

Country : South Africa

ADT Security: Impossible to reach when necessary to resolve queries (Accounts). Call Centre rings forever, until cut off. Cape Town staff not helpful (Melany Murphy). Clear client instructions in writing is ignored...

Category : Consultant

(0) Replies

Country : South Africa

Company was to fix: 1) 2 outdoor PIR sensors activating for know reason. 2) Siren not working After paying R790 there was no improvement, none of the above was repaired and in fact I now have a 'dead' sensor in the garage and the panic is activating for no reason. So actually the system is in worse condition than it was and it cost me R790.

Category : Security

(0) Replies

Country : South Africa

Hi there I have just sign a two years contract with Nashua mobile ever since I got my line it has been a nightmare to get them to activate my dual sim .I have been to the their branch in Randburg three time ,every time I go there I get different excuses .I tried phoning their call centre as well they are just useless if they don’t hang up on you they will keep you holding till you get tired .they seem not to care because they know Nashua doesn’t have a free call centre number .every...

Category : Retail

(0) Replies

Country : South Africa

I have been a loyal client for almost three years now, and up to now I've never had a problem with my bank. For the last year and a few months, there has been a constant flow of cash in my account. Its not like I could just go missing. Now best of all, my rent is due and what do they do. They go and block my account. Now you want proof of residence?? I'm renting a flat, now I have to get a form so she may fill it in, and say that I'm living there!do you know how much of a hassle that is,...

Category : Banking

(0) Replies

Country : South Africa

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