I purchased a Volvo S60 T6 from Volvo Bryanston after sending the car backwards and forwards due to several issues, I opted to cancel the deal due to poor service from the dealer after escalating to the dealer Principle Ockie Fourie who has never bothered to contact me, I escalated to Volvo SA who suggested I take the matter up with CMH group who I lodged a complaint with, further to this I pulled my Netstar report and discovered when they had my car they drove it on the N1 at 178km when I...

Category : Motor Industry

(0) Replies

Country : South Africa

Package sent from PTY to Durban, Then from Durban to JHB, then from JHB to CPT, paying for an overnight service and the parcel is not even delivered after 6 days. Original service required - overnight package from Pretoria ( Centurion to CPT ) After numerous attempts to locate parcel - still nothing up and till this very moment. time 15:005 10/12/2013 Be careful which courier service you choose to deliver your goods as your reputation is on the line.

Category : Courier

(0) Replies

Country : South Africa

Ste doesnt work properly phone isnt answered R300 per flight more expensive than booking on KULULA We obviously dont count. Do Standad Bank really believe they can get away with ripping off the Public?

Category : Banking

(0) Replies

Country : South Africa

Bad Service Why does my cancellation letter state that I am cancelling due to Cheaper Insurance Elsewhere. I don’t have Insurance with a different company yet and I told the agent I’m cancelling due to Bad Service. I sent below email Wed 2013/12/04 05:54 PM and I still didn’t get a reply or a call. I got read receipts from = Alana Major [email protected], Dale Gibbs [email protected], Compliance Telesure [email protected] , Ethics [email protected],...

Category : Insurance

(0) Replies

Country : South Africa

My motor vehicle broke down two weeks ago in Rondebult Road in Boksburg. The vehicle was towed to a dealership on advisement of miway insurance. After which the dealership informed me that they don't deal with insurance companies themselves. My husband proceeded to phone miway and after having called three times, calls being dropped by service consultants, he was put on hold for over 20 minutes. When he finally found a consultant willing to take his call, the man was rude and...

Category : Insurance

(0) Replies

Country : South Africa

WARNING TO ALL WOOLWORTHS SHOPPERS I went to the Woolworths at the Wedge on Tuesday the 3rd of December. As I was at the till paying, I heard my phone go off with an SMS from FNB (as it does every time there is a debit). I was then bumped from behind by one of the staff members there, which I thought nothing of at the time. When I got back to my car, I realised I did not have my cellphone anymore. I called it off my work number and it was off (in the space of 2 minutes of me hearing it at...

Category : Legal

(0) Replies

Country : South Africa

I called in on Friday 29/11/2013 and spoke to a sales agent by the name of Kesley Walker. I opened up another contract as i do have a existing line open with nashua mobile and wanted another one. she confirmed that by the salary i earned i was able to take out another contract. we did the deal over the phone and she confirmed that the phone would be delivered 2-3 working days. By wednesday i had not received my phone so i called in to Nashua mobiles' customer service and one of the agents...

Category : Telecommunications

(0) Replies

Country : South Africa

i shop at pick n pay the crescent evryday after work to get my daily stuff, on sum occasions i get a take away from their food section, all to realize by the time that i get to purchase, the food stuff is absolutely dry, unappealing & still for sale at the normal prices, thats s total put off coz im basically paying for stale food, further more, they have the prepacked foods on the shelf that expires the same day at normal prices, when i asked the food attendant, his response was that they...

Category : Hospitality

(0) Replies

Country : South Africa

I have been to capitec bank in northgate , I have never seen such a service before the stuff are just so relaxed n show less care to the people walking in and out if the branch , I sat in the branch for more than and hour n 30 minutes and the stuff just walks around like they do not se people queing for service .their service needs to improve or better change completely..

Category : Banking

(0) Replies

Country : South Africa

I'm very disapointed in your service I resently took my car for repairs with my cds an dvds worth more than a thousand and they all went missing they gave me 2 empty cd cases told me they will look for them everytime when I call them they give me excuses up until today from the 18th of november think I should take my service somewhere where I will be treated great can I please have my cds I need them

Category : Motor Industry

(0) Replies

Country : South Africa

I was called continuously for 3 weeks, by a sales rep from Vodacom, who insisted I change to Red Advantage from Smart Advanced as she was certain that I could drop my high bills. I told her on NUMEROUS occasions I was not confident about changing packages or interested but she continued to assure me I would be saving!! I spent nearly half an hour on the phone asking questions and getting facts (which were not clearly relayed to me but were blanketed by sales pitch jargon) in the last week of...

Category : Telecommunications

(0) Replies

Country : South Africa

My director bought his own iPhone 4 overseas a few years ago. He was waiting for the iPhone 5 to upgrade but then decided against it. Darren Martin (sales rep) upgraded his line and stole the phone!! When I asked for a list of upgrades due... I noticed our director could only "suddenly" upgrade in 2015!!! I warned Nashua Mobile that it was going to be a HUGE problem if he upgrades... I sent through affidavit on 31 Jan 2013. Well, needless to say, we have been waiting for his upgrade...

Category : Telecommunications

(0) Replies

Country : South Africa

On Monday we went to Kleinplaas Selfcatering Units in Potchefstroom and told them we are looking for a unit to occupy. We told them we will be staying for a month and we want clean units and we have a phobia for spiders so at all we don't want units with Spiders. They took us to one room that was not cleaned, bed unmade, blankets were dirty to an extend we wanted to even use our own bedding as there was no way one can sleep in those dirty blankets Craig moved us to another unit 01 which...

Category : Hospitality

(2) Replies

Country : South Africa

I made the worst mistake using this company as I have now found out they give pathetic service once they get their money. They arrive at the job at 10 o clock and leave at 2 o clock cause they never arrive with enough material and always buy too little material. They do not return any calls as they have your money and will do as they please cause they will not refund on cancellation. This company have a whole website of complains which I only discovered now.

Category : Building

(0) Replies

Country : South Africa

The poor workmanship & the rudeness of the owner of this business a certain Mr Stephen Makhwathana, who is a bully & knows absolutely zero about customer service but wants to dictate as if you are his supplier. In all my experience of renovating, I have never dealt with a supplier such as this contractor. His workmanship is below standard, he will promise you 2 teams to do the work & only 2 workers will be on site to work, he never comes through but supervises his workers via mobile phone. I...

Category : Building

(0) Replies

Country : South Africa

Yesterday (2013/12/04) I made an appointment at the drs for my daughter to see a dr, unfortunately I had to work and I asked my mother in law to take her. I phoned and made the appointment and the receptionist said its fine. On their arrival the receptionist told them the medical aid is exhausted right in front of everyone present. She could have told me beforehand, when I made the appointment.

Category : Medical

(2) Replies

Country : South Africa

Approx 16-10-13 a large barrier being moved by employees of Basil Reed who are reconstructing the Gonubie main road blew into my car causing damage. My claim was approved by their insurers but I have not received payment.

Category : Insurance

(0) Replies

Country : South Africa

I bought a vehicle at cape motor city in goodwood, cape town and was not happy with how they handled my complaints i had with the car. the salesman Waseem who also claims to be an owner had an attitude. He told me it was accident free and when i had it checked i found it to be an smd accident car that was fixed. I had a electrical problem and waseem said well i bought a second hand car what do i expect. this went on for a month and he still has not assisted me to this day.stay away from this...

Category : Motor Industry

(0) Replies

Country : South Africa

We logged a data usage dispute on 25 October- in the 40 days following this: 1. It took: 34 emails, over 15 calls and 4 visits in store BEFORE WE GOT an email response 2. We spent well over 2 hours on hold for 808 before giving up on 2 December. 3. Email explanation deals with 21-09-2013 – 20-10-2013 where as billing period is 13-09-2013 – 12-10-2013 4. Totals given in email explanation do not tally any where else 5. 53.61MB promotional data not issued in October at all 6. 15...

Category : Telecommunications

(0) Replies

Country : South Africa

I have been utterly disappointed with this company. They offer Google promotions at a 10 contract monthly fee. They promise reports, they have promised top rankings with Google and have not delivered The bottom line is, I was appalled at their service delivery and as a result requested within the 21 day consumer act regulation to have this agreement terminated. I communicate this cancellation via email to the sales rep who signed me up and the account manager instructing them clearly to...

Category : Promotions

(0) Replies

Country : South Africa

My name is Viresh Maharaj. On the 02 Dec 2013, at around 09.20, a van crashed into my vehicle from the back. I then proceeded to call Miway Insurance with no luck. I was kept on hold constantly. At 13.30, I decided to call an outside company doing the towing for Miway, after threatening legal accident, he quickly put me through the Claims department. The next day, 03 Dec, I was to fax in my case number. After 4 hours of trying, I gave up! Miway allows for a call back feature, so I tried it....

Category : Insurance

(0) Replies

Country : South Africa

VODACOM SAI have been a loyal Vodacom customer for many years, but in the last week I have had my doubts regarding the service I received. Earlier this year I have upgraded my contract/phone to a Galaxy S4. This was done telephonically and the phone - without the contract- was then couriered to me. I cracked my screen 2 weeks ago and urgently need the contract to have it fixed under the Samsung warrantee for the Samsung S4 phones. The company fixing it wants my contract stating the IMEI no...

Category : Telecommunications

(0) Replies

Country : South Africa

MY WIFE BOUGHT A CAR FROM KIA IN END OF MARCH AND WE HAVE HAD ENDLES PROBLEMS WITH THE MV TO A POINT WERE THE CAR IS NOW CLOSE TO NOT WORKING AT ALL AND NO ONE IS TAKING RESP. NO SERVICE BOOK NO SPARE KEY - WAITED 5 MONTHS CAR GETS SERVICED BY THEM - CAR BREAKS THEY FIX SOMETHING BUT NOT THE REAL PROB FIX IT AGAIN ONLY TO NOW FIND OUT THAT WAS ALSO NOT THE PROB CAR STILL BROKEN WORKSHOPS DOING MORE HARM TO MV WHEN TRYING TO "FIX" IT.AND PMB WORKSHOP MANAGER TOTALY LOST IN HIS LIES...

Category : Motor Industry

(0) Replies

Country : South Africa

Old, young and sick have to endure unacceptable hours queuing and waiting to renew licenses. First one has to stand outside in the blazing sun before being let inside. The place is overcrowded, and yer, only one eye-test station was manned and only 1 cashier taking payment. Staff are totally unfriendly and unhelpful. Only after 14:30 (when the place closes) did things start moving. It has been 5 hours and I am yet to pay for my renewal. Shocking to waste a day of work like this. No...

Category : Municipal

(0) Replies

Country : South Africa

I traded in my car on the 11th of October 2013 and purchased a new one from imperial select at Polokwane, on the 01st November 2013 the debit order of R2,981,29 went through for my traded in car. i contacted them and they promised for refund within a week. I waited nothing happened and on top they are even responding via email or telephonically nothing, I contacted their superiours they promised me and said it should have been paid. it is now a full month still battling around i even had to...

Category : Motor Industry

(0) Replies

Country : South Africa

What's up with the vodacom signal in Eerstegoud Polokwane, specifically Kuschke area. Have more that 300 vodacom users in a 5km radius and there is almost no signal since 4 weeks ago. The signal has always been bad but this takes the cake. No one can work and live under these circumstances. Please do something about it.

Category : Electronics

(0) Replies

Country : South Africa

I made a Western Union transfer on 5/11/2013 via online banking. Realising the person was a fraud, I immediately went to ABSA Woodlands to have them stop the transaction. No one knew what was going on or who to contact to stop the transaction from going through. As a result the money was withdrawn fraudulently form a Western Union branch. I assumed the bank had stopped the transaction, yet by 14/11/2013 the money still wasn't in my account. I went to Woodlands branch and was informed that the...

Category : Banking

(0) Replies

Country : South Africa

Report signal problem to Vodacom customer care on 8 November, 15 November 24 November, 27 November and again on the 30th November 2013 - Fault report nr: S3-T6A3J-JHL 55 Nobody contact us back. We run a business and all 14 personnel use the vodacom network, we can not get a hold of our workers. Customers can not reach us, therefore we loose business and money. We are running a Eco tourism business and are extremely busy during this time of the year. . We are thinking to change to MTN,...

Category : Telecommunications

(0) Replies

Country : South Africa

STRUGGLE WITH NEW DECODER. TOPTV PROMISE TO PHONE BACK NEVER DOES. STILL NOT CONNECTED AFTER SPENDING R400 ON CELL FEE.

Category : Satellite Services

(0) Replies

Country : South Africa

28-11-2013 13H15 I recive sms that 5000 withdrawn on my acc.when I went to enquire at the bank they told me someone open an debit card on 27-11-2013 and person linkind my that debit card with my check acc so he can withdraw But I fail to understand how did it happen cause that person s at east London mdantsane n I m at pretoria I suspect it is an inside job My contact no 0713666215

Category : Banking

(0) Replies

Country : South Africa

to whom it may concern i am trying to get a letter stating that my account is paid in full 3weeks now i can not even find any person to speak to that can help me holding the line for more than 20min at a time speaking to no one ref 106584535 and that person put me through to some one else im stil waiting email ref 7342659 the legal action department all the work for just a letter 0843337000

Category : Retail

(0) Replies

Country : South Africa

i am disappointed in this company. the do reply to my needs. the promise otherwise

Category : General

(0) Replies

Country : South Africa

Africa Club innovation is refusing to let go my cancellation of membership. I have been paying these people for over one and a half years but never received any services from them as per our agreement. I wrote them dozens of e-mails trying to book a holiday in Namibia but to no avail. Now when I opted out of the agreement they contracted a debt collector to force me to continue paying them or else be black Listed. I need help to get rid of this mosnter which is surviving by preying on...

Category : TimeShare

(1) Replies

Country : South Africa

Found a worm in my burger and I am pregnant!! Nandos lakeside mall. Its disgusting that they dont wash their salad. Manager and waiter saw worm.

Category : Fast Food

(0) Replies

Country : South Africa

Mark Naidoo, what an unpleasant man, absolutely discourteous and impolite. Beware of this indvidual from Audio FX, you call him for a quote, and when you turn it down, he responds by calling you names and degrading you. Absolutely no regard for human rights and treating people with respect. If he treats people that turns away business in this manner, I wonder how he actually delivers services to customers who are interested.

Category : Entertainment

(0) Replies

Country : South Africa

We hired a marquee and chairs from the company for the 22november 2013 for my dad's funeral. When removing the marquee, the marquee was dropped on the water feature. The water feature fell and cracked. The lounge wall was chipped with the poles when walking through the house. The door frame of the house was also dented. Sean James has avoided our calls and refuses to accept responsibility for the damages. The marquee was hired for my dad's funeral. We as a family have already many commitments...

Category : Hospitality

(3) Replies

Country : South Africa

Good Day. A member of Old Mutual Durban should be under investigation. He has taken monies from various parties and promised them loans and so forth. Monies have not been returned and he refuses to take our calls. He also runs and Debt Collecting business. Monies were taken to secure loans and also for him to secure good ratings for us. He has taken thousands of rands so far and is avoiding our calls and msgs. He works for Old Mutual, not sure the branch. He took a policy for me adn I...

Category : Consultant

(0) Replies

Country : South Africa

I got a phone call on wednesday 20 november from a guy offering me a samsung s4 mini on contract took all my details and said it wil be delivered in 7-10 days. Ive been trying to find out about delivery from virgin mobile with no help they say its not on the system. They then said they wil send email to outbound places where it could be. But now I have been waiting with no response im really looking for this phone and now they do this it not good . No service at all. Its not good for a...

Category : Telecommunications

(0) Replies

Country : South Africa

after continuously phoning, to find out when I'm going to get my new upgrade phone, I gave up and told them if they don't give me feedback 2 weeks ago I won't be needing the phone anymore. Last week Tuesday still no feedback from Elarduspark branch so I phoned and told them again I won't be needing the phone anymore pls give me option to "downgrade" cheaper option contract. They (ladies at Elarduspark) promised will get back to me the sameday by end of the week I wasn't interested anymore...

Category : Telecommunications

(1) Replies

Country : South Africa

Am wrtting this on behalf f a minor who had purchased a Balckberry 9360 at sportcene Festivall Mall, Unfortunately the phone cracked the screen 2 and half weeks later and the phone was returned to sportscene Festival Mall, On arrival HE WAS TOLD THAT THE PHONE WOULD BE REPAIRED FREE OF CHARGE, nO ONE HAS BEEN IN CONTACT WITH THE POOR KID,he once went to the store to check on the phone, which he was told that it was not back funny the same day he got a call that the phone was in store, he went...

Category : Retail

(2) Replies

Country : South Africa

I am a Nashua client for six years,and was so excited when my contract exprired because i had such bad service from Nashua. I called in several time nad kept record of the dates and details, my last call was on the 4 Nov 2013 when i logged a call to switch over to prepaid, and was informed by Give that no more debit orders will go off only to find out that it did. I called in again on the 25 November to speak to a supervisor and was told by Hlengiwe that Elize Swart will call me back to...

Category : Telecommunications

(1) Replies

Country : South Africa

Was told at half past 3 that I can expect someone to come and have a look at my machine, I received a call to say that someone is going to be there in 30 mins, I have waited outside my complex for the past hour and a half and no one came, but the guy that was supposed to be coming and checking my machine says that he is going to be there in a few minutes, is this the service that is been offered. They say that the calls are recorded when you call them but I wonder if they do anything about...

Category : Retail

(0) Replies

Country : South Africa

Afternoon Good afternoon all I'm writing this e mail great concern and anger from the service I've been receiving from VW and Lindsay Saker , My car has been there due to the part that was not available and I was told by Norman that it would take 11 working days and I accepted that two weeks is not that long but Norman just kept on lying and lying saying after One Month, then my insurance gave a courtesy car that I thought I would use for few days 30 days passed , still no part , I lodged...

Category : Motor Industry

(0) Replies

Country : South Africa

On 14/11/2013 our alarm went of at 17h00. My boyfriend was phoned and he asked them to send the armed response. In the meantime I got home at about 17h20. At 18h05 the door bell rang (more than an hour after response was requested). I asked the driver to contact the control room to find out why the response vehicle was sent out only an hour afterwards. The lady from the control room replied: "I am not going to go into it on radio - if the client has an complaint they can phone us"....

Category : Security

(0) Replies

Country : South Africa

So dissapointed in Ford, but we were warned before my son bought a Ford fiesta ! People said Ford is never there for the customer. Long story short... He had This car 1 and 1/2 years,now the whole engine packed up, after he took to Ford somerset west for every service( very expensive every time) This car is a month out of guarantee and we gave all the proof of services and reports to head office, but they are not even willing to help pay for repairing the vehicle- which will cost my son R...

Category : Motor Industry

(0) Replies

Country : South Africa

Okay so I purchased me air time, which I expected to be loaded on yet was not then contacted Nashua Mobile. While trying to locate this the Associate kept me on the line for over and hour where in that hour I only spoke to him for about 15 minutes within that hour. Then when asking to speak to a manager after 50 minutes he puts me on hold and gets back to me 10 minutes later and tells me that there is no manager available. When I ask again to speak to a manager he then puts me on hold and...

Category : Consultant

(0) Replies

Country : South Africa

Ref 13111900000022300 consultant Norma. I called cell c's 140 helpline asking why my lenovo smartphone is using up my airtime instead of data bundles, Norma informed me that it is because the data bundles are especially made for BIS as it no longer exists. I said to her that i receive the bundles on sunday 17 November and now its 19 November, but it is pointless for me to continue with this service, i do not want the next debit order to come out she must deactivate it. then after...

Category : Computers

(0) Replies

Country : South Africa

NEVER MAKE USE OF CCD COURIERS FOR DISPATCHING OF YOUR GOODS !!!!!!!! ON 2 NOV 2013 I'VE ORDERED MY CARD AT FNB IRENE AND IT WAS SEND TO CCD COURIERS FOR DELIVERY TO ME. DELIVERY SCHEDULED NR 1 ON 11 NOV 2013, NEVER DELIVERED BUT SYSTEM SHOW I AM NOT AVAILABLE, NO PHONE CALL. DELIVERY SCHEDULED NR 2 ON 13 NOV 2013, NEVER DELIVERED BUT SYSTEM SHOW I AM NOT AVAILABLE, NO PHONE CALL. DELIVERY SCHEDULED NR 3, 15 NOV 2013, NEVER DELIVERED BUT SYSTEM SHOW I AM NOT AVAILABLE, NO PHONE CALL....

Category : Service Stations

(0) Replies

Country : South Africa

Keith Aldridge of Sandstone Pools ahs R20 000 of mine as council stopped further building of pool on the day I paid this amount . Having already paid R24 500.00 for a structure that had to be demolished .

Category : Building

(0) Replies

Country : South Africa

ORDERED A CUSTOM BUILT VITO MERC PANEL VAN IN FEB.2013 FROM MALMESBURY MOTORS DELIVERY JUNE 28TH *ONLY PHSICALLY GOT THE VEHICLE A MONTH LATER-AFTER SIGNING FOR THE VEHICLE UNDER FALSE PRETENCES *SINCE THEN THE DEALERSHIP HAS BEEN STALLING ON REG & ONGOING MACHANICAL FAULTS & BAD FINISHING WELDING PLATES IN THE CAB - ON THE VEHICLE *IN TOTAL THEY HAVE HAD THE VEHICLE AT THEIR DEALSHIP FOR OVER 2 MONTHS * THEY REFUSE TO GIVE MEA SUITABLE LAON VEHICLE

Category : Motor Industry

(0) Replies

Country : South Africa

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